ICT Support Officer
WFP , WHO , YEOC
مجموع سنوات الخبرة :14 years, 10 أشهر
Monitor installation of Solar system, PABX, Yahclick Satellite, Network cabling and ADSL installation.
Responsible for installation of IT equipment.
Responsible for configuration of the IT equipment.
Provide regular IT technical support to ensure the IT equipment system is fully operational when needed.
Conduct regular preventive maintenance of IT equipment and services.
Provide user support in use of IT equipment, MS Office application, antivirus tool and any related IT issue.
Assist in producing management reports.
Conduct online audio/video meeting with other EOCs, WHO and WFP as when needed.
Generate regular IT reports, as required, for internal and external use.
Coordinate with WFP sub-office and Country Office on anything related to IT.
Liaise with local supplier and contractor on IT related issues including Solar Power.
Ensure to register users’ incident request in EOC helpdesk system.
Data backup, archive and restore.
Coordinate with WFP/ETC staff to ensure compliance with customer requirement, policies, standards and procedures.
Manging problem and restore service operation as quickly as possible and minimize the adverse impact on EOC.
Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
Communicate with customers and follow up their projects.
Receive inquiries and complaints from customers regarding their projects.
Ensuring project deadlines are met.
Undertaking project tasks as required.
Conducting daily and weekly reports on the progress of projects.
Follow up suppliers to supply necessary project supplies.
Follow-up of the authorities to extract the various licenses.
Follow-up design Department to complete the identities of projects.
Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
Follow up the marketing department for new projects.
Documenting and following up on important actions to project management.
Review project contracts to ensure service level agreement SLA.
Providing administrative support as needed.
Organizing, attending and participating in stakeholder meetings.
Manage IT equipment.
Install network and computer system.
Maintain, repair and upgrade the operating system including hardware and software.
Monitor the performance of existing computer systems and IT infrastructures.
Sort and mange electronic archive.
Ensure all media form electronic archive is available when and where need.
Ensure all media electronic archive is disclosed to only who have a right to know.
Data backup, archive and restore.
Provide IT support, including initial support and contacting IT service provider.
Ensuring IT equipment and network under control and solve any incident and problem when they occur.
Monitoring server and network and make sure up on running.
Content and technical management of website.
Telephone calls and messages.
Processing of mail (internal, external, fax and email).
Information dissemination to all relevant staff.
Document copying and collating.
Maintain office filing systems.
Update and maintain supply of office forms.
Booking of maintenance and service of office equipment.
flight book, meeting Room bookings as order.
Archiving documents and client files where directed.
Design and Order business cards and name tags for staff.
Design porches, guides, and flayer as needed.
Arrange for couriers as required.
Attend lectures.
Prepare lectures for quiz sections.
Prepare review materials for quiz sections.
Hold regular office hours.
Tutor students.
Prepare assignments.
Grade assignments.
Prepare test questions.
Proctor exams.
Maintain grading records.
Maintain course attendance records.
Calculate quarter grades.
Prepare lecture materials.
Present lectures.
Prepare handout materials.
Review literature.
Evaluation of the efficiency of training programs and the outcomes of learning.
Responsibility is to support and train learners to deliver skills with the help of learning technologies.
Prepare such environment and resources which can make anybody easy to learn anything. It also includes the setup of IT equipment where they are necessary.
define the sets of skills that are needed to execute different tasks.
develop an appropriate combination of informal as well as formal activities of development.
design the material that can be used in providing the courses of training. These materials include the manuals, handouts, exercises and a lot more.
Attend lectures.
Prepare lectures for quiz sections.
Prepare review materials for quiz sections.
Hold regular office hours.
Tutor students.
Prepare assignments.
Grade assignments.
Prepare test questions.
Proctor exams.
Maintain grading records.
Maintain course attendance records.
Calculate quarter grades.
Prepare lecture materials.
Present lectures.
Prepare handout materials.
Review literature.
Very good
MCSE
ثانوية عامة قسم علمي معدل 80%