منصور إسماعيل

Responsible for over $30M+ P/L with independence across cluster of accounts, platforms and BPaaS enabled services.
• Oversight of strategic business unit dedicated to delivering exceptional service to each of our clients through Account Management, Core System Support, Claims, Customer Service and Enrolment.
• Accountable for financial performance, relationship management, analytical problem solving and developing innovative solutions to meet client’s needs.
• Implemented regional sales strategies and coordinated delivery to client organizations in healthcare across the east coast of US.

Strategic account management services to strengthen relationships and expand Cognizant portfolio of services offered to healthcare clients’ business in New England area. Responsible for developing and implementing action plans in existing account base. In addition to account management, strategically develop and sell new healthcare IT solutions stack.
Roles & Responsibilities:
• Manage P/L for 11 Healthcare accounts with revenue in excess of 15 million in 2020
• Work with stakeholders up to SVP level on presenting transformational ideas
• Work with cross functional internal Cognizant team to drive towards solutions
• Engage with customer stakeholders during the process from ideation to solution negotiations
• Bring in value proposition to customers
• Engage in contractual and pricing negotiations

Responsibilities: To Lead and manage large multi-million IT transformation initiatives for top fortune 50 clients like Walgreens, Target, Sams Club etc. in United States.
Responsibilities:
• Liaise with Onsite coordinator for Scope, Efforts and Schedules negotiation with client
• Manage deliveries and achieve milestones on-time and within scope
• To communicate with all levels of client organizantion stakeholders.
• To Maintain methodology / standards / tools required for sucessful projects / Program execution
• To review design documents and code
• To prioritize issues and drive projects forward in difficult/ambiguous situations
• Build reporting cadence to senior leadership and major stakeholders based on communication plan
• Collection of Matrix data for Efforts and Schedule variances
• Monitor deviations, change requests and do impact analysis
• Follow Organizational processes on all aspects of SDLC
Achievements:
• Used Project Management tools like “ProNet” (In-house developed collaboration tool), MS Project 2003 and Rational XDE suite to track and document project functionalities and design documents.
• Interacted extensively with team members using formal & informal means of communication
• Improved process compliance or CMMI / ISO requirements

Job Profile: Primary responsibilities include managing and maintaining software products life cycle by improving the products functionalities and features. End to end delivery of multiple projects from initiation to closure.
Responsibilities:
* Member of core team assisting the company for CMM level 5 assessment
* Manage a team of 30+ resources of varying seniority levels
* Close communication with on-site teams
* Team Member for CMM level 5 assessment
* Streamlined QMS Processes based on ISO guidelines
* Reporting to SBU Head of Mumbai Office
Achievements:
* Heading the HMS (Hospital Management System) Vertical for flagship iSmart ERP
Leading and Managing team size of 30+ members
* Used Project Management tools like MS Project 2003 and Rational Requisite Pro to track and document project functionalities and design documents.
* Interact extensively with onsite teams using formal & informal means of communication
* Successfully achieved rapid delivery on extremely tight deadlines requiring working in double shifts
* Managed all aspects of SDLC

Job Profile: Responsible for managing Solutions Division of the company. Primary tasks include Sales, Feasibility Analysis, Design and Development, of complete enterprise solutions and workflow applications for prestigious industries and government agencies.

Key Point-of-Contact and Business Development for Microsoft Business Solutions Products like Great Plains, CRM and RMS.
Responsibilities:
• Consulting, proposing appropriate modules of the products and analyzing product fitment.
• Product presentations, Proposals, Pre-Sales business process study/gap analysis. Organizing marketing events campaigns, responding to client RFP/RFQ
• Handling business communication with Customers and principals.
• Using the contacts established over the years in UAE and GCC countries to generate valuable business leads and prospects.
• Building the Solutions division of the company from ground up and hiring adequate and qualified staff to fill in key positions
• Well versed with technologies like internet, intranet, E-Commerce, SCM, ORM, EA Data warehousing among others, thorough knowledge to integrate functional areas of management, and to customize and recommend apt solutions.
Achievements:
• Instrumental in securing the first software project for the company of developing Express Courier Logistics, Track/Trace and Freight Management.
• Streamlined the Sales and Marketing strategy for the company by focusing on niche areas of expertise
• Prepared and implemented sales forecast reports, revenue generation options and strategy analysis

Job Profile: Job Involved in the Business Development, Feasibility Analysis, Design / Development of enterprise solutions and customized applications for corporate customers
Responsibilities:
• Consulting and Pre-Sales activities from inquiry generation to closure of deals
• Product presentations, Proposals, Pre-Sales business process study/gap analysis
• Organizing marketing events campaigns, responding to client RFP/RFQ
• Handling business communication with Customers and principals
• Business leads generated through excellent professional and personal contacts within the IT industry and among large IT users and Consulting firms
• Strong Domain knowledge in a wide range of Industries and functional areas viz Procurement, Production, Materials Management, Order management, Distribution, Logistics & Finance.
• Managing Turnkey projects involving Hardware, Software and Networking systems.
Achievements:
• Improved the revenue model for the company by undertaking software development projects and Turnkey solutions in Retail and Point-of-Sales (POS) systems
• Negotiated and Aligned several strategic partnerships with IT companies from Asia and Sub-continent for Value Added Reseller agreements for UAE and Dubai.

Job Profile: Hired primarily on a client/server development project using PowerBuilder 6.5 on Oracle Enterprise 8.05 database, later became part of HPM (Hydrocarbon Product Management) team which implemented SAP HPM modules across all plants and refineries in the Kingdom.
Responsibilities:
• Team member in development and maintenance of BP/AFO (Bulk Plant and Air Fuelling Operations) application
• Software support to 32 Saudi Aramco sites all over the Kingdom through Remote connectivity and WAN
• Installation and Configuration of Oracle8 database with parallel query and parallel server options Creating tablespaces, users and schemas.
• Data transfer between IBM Mainframe system to Oracle8 database.
• Backup scheduling, trouble-shooting, recovery management and fine tuning of Oracle databases on Windows Server
• Enhancement to the application by modifying Power Script code, data windows etc.
• Trouble-shooting and performance tuning at database level Support to end-users by telephonic instructions and logging onto remote systems through PcAnywhere
• Y2k testing of the application and documenting the analysis Fine tuning of Oracle database schema and improve security on data accessed at sites
• Training and Implementation of SAP GUI 4.6 HPM modules in all Aramco plants and refineries
Achievements:
• Successfully created testing environment for Y2K analysis for 3 client server applications
• Front runner for SAP rollout team of HPM modules taking part in CBT and classroom training on SAP R/3 4.6A HPM modules.

Job Profile: Management of IT systems, software auditing, Y2K analysis and resolution of Y2K problems for IT systems and software applications.
Responsibilities:
• Managed Y2K compliance and conversion project for existing accounting software
• Managed and implemented Orion ERP application from INSYST (now ICICI Infotech).
• Backup scheduling, trouble-shooting, recovery management and fine tuning of Oracle 7.1.6 database on SCO UNIX Enterprise 5.0
• Maintenance and trouble shooting existing application on Oracle7 and Forms 3
• Installed and configured SAP R/3 Order entry module to link REEBOK US via dial-up and VPN links
• Implemented Lotus Domino 4.6 on Windows NT server and clients on Windows 95/98
• Configuring SMPT mail server for Intranet and Internet mail
• Installed and configured Microsoft IIS 4.0 and Proxy Server 2.0 for shared internet browsing
• Trouble-shooting of CISCO 700 series routers on ISDN dial-up
• Setup and Design of WAN connectivity to link offices and warehouses of the company
Achievements:
• Maintenance and enhancement of 'Orion' oracle based application using Forms 3.0 and Oracle Discoverer for Management Reports.
• Involved in successfully re-engineering the application for Y2K compliance
• Played a key role in evaluating and deciding ERP applications like Oracle financials Release 11, Tetra CS/3, Orion 7 and various locally developed applications.
• Successfully implemented Lotus Notes 4.5 for messaging and collaboration with REEBOK worldwide markets

Job Profile: Successfully managed and maintained IT systems, networks and software development for the group companies.
Responsibilities:
• Used Informix 4GL 4.x to develop General Ledger, Job Costing and Payroll applications on Informix 5.x and 7.x Work-group On-line engines.
• Database administration of Informix 4.x online engine
• Configuring Timberline estimation software and installing digitizer in the Lab
• Used Power-Builder 5 enterprise edition to develop interface module between Primavera expedition 5 and back-office Informix application
• Support to end-users by training and trouble shooting of both software and hardware Evaluation of Informix 5.x and 7.x Workgroup database
• Used Power-Builder 5.0 to Prototype Financial Modules for GUI environment
• Database Re-engineering and fine-tuning to migrate the systems on Informix 7.x workgroup database with RDS 6.x
Achievements:
 Worked as Project leader in developing, implementing of GL, AR and AP modules of in-house developed Financial and Project management software for Almulla Construction.
• Developed corporate Payroll application and Time Sheet module for construction sites

Job Profile: In- charge of Computer Systems for the entire group
Responsibilities:
• Involved in preliminary set-up of computer systems in the company
• Used RM/COBOL-85 Release 5.1 in development of Purchases, Sales and Inventory control software with MIS reports
• Developed Point of Sales System for invoicing and Inventory inquiries.
• Payroll System for all group companies Fixed Assets management system with depreciation computing.
• Real Estate Management System with tenancy-contract printing.
• Training staff for Data Entry and overall EDP management
• Designed and Developed an Accounts and Inventory System for General Trading in Furniture integrated with Accounts Payables/ Receivables, Purchase Order and Inventory Control using MS FoxPro 2.6 on Novell 3.12
Achievements:
• Developed and implemented a Point-of-Sales system on UNIX using RM-COBOL for 'RADO' retail outlets in fewer than 60 days single handed.
• Developed and implemented Procurement module for watches and spares for RADO and other popular brands based on sales trends, forecast, leadtime and ordering units.

Job Profile: Worked in a team of 15 Programmers/Analysts
Responsibilities: Designing Software Systems for a Large & Medium size Companies using Clipper on Novell NetWare. Software development included:
• F.A.M.E. \[Financial Accounts Management\]
• EXODUS \[Export Documentation\]
• Custom-built Inventory Control System based on Client requirements
• Specialized in Sales and Inventory Control modules with special emphasis on Invoicing and Inventory reports
• Installation and Demonstration of systems at Client's place and support through trouble shooting and basic data entry training