Senior Systems Engineer at CYBERIA Internet
cyberia
Total years of experience :20 years, 1 Months
Performing day to day support operations.
Handling diverse customer complaints or inquiries
Planning and Performing Daily, Weekly and monthly Backups.
The ability to communicate and report to higher management level.
Installing, configuration and Administering plesk control panel
Installing, configuration and Administering WHM and Plesk Control panels on Linux and Windows Operating Systems
Working in in Apache, IIS, DNS, FTP, MS Exchange, Communigate, and postfix.
Working in in database technologies such as MSSQL 2005 & MSSQL 2008R2.
Working in collocation department for Cyberia internet.
Managing customers’ servers and their backup restore procedures in case of emergency.
Working in in Apache, IIS, DNS, FTP, MS Exchange, Communigate, and postfix.
Working in in database technologies such as MSSQL 2005 & MSSQL 2008R2.
Working in collocation department for Cyberia internet.
Managing customers’ servers and their backup restore procedures in case of emergency.
Preparing Technical documents and How-To’s for webhosting Customers.
Management of ISP DNS server based on BIND.
Management of ISP mail server based on Communigate and Microsoft HMC
Operating and completing work orders and jobs pertaining to systems department tasks, and day to day activities.
Troubleshooting with clients all issues related to hosting and DNS and Exchange and email client software like outlook…etc.
Systems Support includes customer, sales, and post sales interaction for assistance and support for systems services
Coordinate and contact customers for technical problems and inquiries
Troubleshoot with customers over communication methods (e-mails, calls, remote access ) to resolve their problems
Escalate problems, comments, inquiries to other departments according to the department's escalation policy(s).
Interact with Sales and Post-sales for customer requirements according to the department's escalation policy(s).
Track Hosting Service Expiry and Report to post sales according to the department's escalation policy(s).
Datacenter Responsibilities: - Responsible for datacenter operations involving server and server-related equipment deployments, incident response to failures in equipment hardware and security breaches, as well as infrastructure supervising for installations of datacenter hardware. Also responsible for acquiring hardware specifications as seen fit, and as per vendor standard requirements, to insure server-grade quality and the highest levels of availability. All software pertaining to the operation of servers, Internet services, spare parts and cabling necessary for the operation of servers
Follow up with support tickets by using Kayako ticketing system
Configuring / Installing / Monitoring NAS / DAS storage,
Installing, configuration and Administering Ubuntu Desktop
Installing, configuration and Administering Ubuntu Server
Installing, configuration and Administering Microsoft Windows server 2003
Installing, configuration and Administering Microsoft Windows server 2003
Installation & configuration. Microsoft Office Communicator 2007
Installing, configuration and Administering Microsoft Windows server 2008
Installing, configuration and Administering active directory 2003
Implementing and Managing Microsoft Exchange Server 2003 and Solve E-mail problems and configure E-mail clients software such as outlook and outlook express.
Installation and configuration of different Servers (DNS, DHCP, File and Print Server, FTP server, IIS, Antivirus Server, ISA).
Analyze & troubleshoot network & Internet connectivity related problems.
Provide high level technical support, including identifying and resolving customers problems related with DSL line, leased line and wireless connections.
Installation, configuration and Management of DSL/ADSL Routers/Modems.
Installation and configuration of Cisco Routers and Switches.
Maintain and Troubleshooting of LAN/WAN environment.
Computer maintenance and Networks and give different authentications.
Set up new PC's and laptops, including installation of all necessary software and related hardware.
Hardware/ Software installation and Troubleshooting.
Installing, Troubleshooting Windows Server and Professional.
Installing, Configuration, and Administering Microsoft Windows XP Professional.
Troubleshooting and installation of Network Services (Printers, Plotters & Scanners, Email Service and internet access).
Faculty of Engineering University of Science and Technology Bachelor in Computer Science.