PMP, IT Director
AbuSarhar Transport & Logistic Company
Total years of experience :22 years, 7 Months
• Manage the ERP implementation project from start to finish.
• Collaborate with stakeholders (Brand Partnerships, Procurement, Operations, and Finance, Human Resources) to design and implement a successful ERP system.
• Analyze the effectiveness of business operations and identify opportunities for improvement.
• Lead post-implementation activities such as post-live support and training.
• Maintain and administer the ERP system long-term.
• Track record of successful ERP implementations required.
• Plans and evaluates the work of professional, technical and other support staff.
• Planning, design, engineering and administration of distributed computer systems to include wide and locale area PC networks (WAN/LAN) using the latest software and operating systems.
• Determines data system charges for equipment and utilization for financial records including budget preparation, maintains of technical manuals, network maps, lease and service agreement and status of purchased equipment.
• Plans and recommends modification or addition of machines, equipment and programs; may be performed in conjunction with a committee.
• Configures systems and load software; performs specialized operations such as system recoveries, system backup and assignment of passwords and other protection features.
• Plans, budgets, and coordinates the procurement and supervises the installation of all City telecommunications equipment. Experience in administering a telephone system is a plus.
• Reviews departmental requests for technology and makes recommendations or alternative system options.
• Establishes written policies and procedures for information technology acquisition and utilization.
• Oversees the daily operational activities of technology systems.
• Establishes standards for information technology.
• Evaluates technology and makes recommendations to ensure compatibility and effectiveness.
• Provides management oversight with regards to various public information networks.
• Performs related duties and responsibilities as required.
• Manage the ERP implementation project from start to finish.
• Collaborate with stakeholders (Brand Partnerships, Procurement, Operations, and Finance, Human Resources) to design and implement a successful ERP system.
• Analyze the effectiveness of business operations and identify opportunities for improvement.
• Lead post-implementation activities such as post-live support and training.
• Maintain and administer the ERP system long-term.
• Track record of successful ERP implementations required.
• Plans and evaluates the work of professional, technical and other support staff.
• Planning, design, engineering and administration of distributed computer systems to include wide and locale area PC networks (WAN/LAN) using the latest software and operating systems.
• Serves as main point of contact on all IT-related matters for the office assigned.
• Supporting a multi-site IT infrastructure of at least 100 employees.
• Design and Assists the planning, implementation and supporting LAN, WAN, telephony infrastructure.
• Implements IT security and established corporate polices, disaster recovery procedure & IT operation.
• Build Help Desk and incident management, escalated activities as per int’l service standards.
• Builds and maintains vendor relationships and manages the purchase of hardware & software products.
• Suggests areas for improvement in internal processes along with possible solutions.
• Trains other innovators and employees through both formal and informal training programs.
• Reviews the status reports of team members and addresses issues as appropriate.
• Complies with and helps to enforce/develop standard policies and procedures. Leadership
• Manages the development of team by ensuring, project tasks are in line with each Innovator's career interests.
• Remains on the forefront of emerging industry practices & Inspires coworkers to attain goals & pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
Works deals assigned to the sales team supported,
prioritizing effort based on maximizing total impact on team
productivity and profit, or as directed by the sales manager.
• Proactively scopes the technical solution required to address
customer requirements, assesses customers’ met and unmet
needs, and recommends solutions that optimize value for
both the customer and the firm.
• Secures input from all necessary solution stakeholders within
the customer firm. Adapts solutions, as necessary, to ensure
appropriate support.
• Coordinates closely with internal sales, sales support, and
service resources to align solution design with customers’
business requirements.
• Secures from customer technical staff commitments needed
to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned
product lines, market areas, channel, or teams supported.
• Provides coaching and professional development to teammember
sales associates in order to enhance their product
knowledge, technical acumen, and technical sales skills.
• Opportunistically pursues additional business development
opportunities within customer firms. Collaborates with sales
to ensure these opportunities a re effectively covered and advanced.
• Monitors customer support for technical solutions proposed
throughout the sales process, and alerts the sales and
account teams to potential risks of deal closure.
Oracle DBA
Installing and upgrading the Oracle server and application tools
Allocating system storage and planning future storage requirements for the database system
Creating primary database storage structures (tablespaces) after application developers have designed an application
Creating primary objects (tables, views, indexes) once application developers have designed an application
Modifying the database structure, as necessary, from information given by application developers
Enrolling users and maintaining system security
Ensuring compliance with your Oracle license agreement
Controlling and monitoring user access to the database
Monitoring and optimizing the performance of the database
Planning for backup and recovery of database information
Maintaining archived data on tape
Backing up and restoring the database
* Perform design and development of Oracle applications according to project requirements. * Design, code, and maintain the Oracle systems based on established standards. * Understand project requirements and develop design specifications. * Perform initial design reviews and recommend improvements. * Write clear codes and prepare coding documentations. * Provide technical assistance to other Developers as needed. * Analyze and troubleshoot system issues in a timely manner. * Develop Oracle reports, database procedures and UNIX shell scripts. * Modify existing codes to optimize Oracle applications. * Assist in system integration and acceptance testing and perform bug fixes less experienced staffs on programming guidelines.
• Network Exchange Technology (NEXT) Amman - Jordan
Technical Support April 2001 to October 2002
installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipmen
Bachelor degree in Computer Science Al Isra private university (Amman- Jordan) 1996 - 2000