Operations Manager
Cenomi
مجموع سنوات الخبرة :12 years, 0 أشهر
Aziz Mall: Built-up area 98, 483m2, GLA 69, 137m2
Ensuring smooth day-to-day functioning of the shopping mall, facilitating good environment for retailers business activity and pleasant shopping environment for customers
Handle the day-to-day operations in the
Mall by having the operations team kept up to the highest quality standards in order to meet all tenant and customer requirements
Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
Maintain a strong working relationship with all important Municipal
Emergency services including Police, Civil
Defense, and Fire & Para Medic Services
Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular
audits, surprise visits, etc.
Rectify any non-compliance through official warning, lease contractual penalties, as required
Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl.
Occupational Health & Safety standards
Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and
other common areas
Supervise, guide and mentor the Mall Operations team reporting into and take full responsibility in identifying potential talent and timely supporting
professional development
Maintain up-to-date records and documentation for both mall-related (i.e.insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)
Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations
Jeddah Park GLA: 123, 315m2, Built up area: 344, 336m2
Responsible for the day-to-day presentation and ambiance of the mall
including but not limited to standards pertaining to retailer shop units, kiosks,
mall common area, food courts, external areas, commercial and marketing
assets
Maximize the mall’s influence and leadership position in the community and
with partners for the company’s benefit
Create and develop products, processes, and services that deliver an
enhanced proposition or efficiencies for retailers in the delivery of service,
sales, and operations
Direct, support, and manage the Retailer Relations team in the delivery of
their objectives
Assist in the coordination of emergency situations and crisis management to
ensure business continuity retained
Attend any such incident as soon as practical and act as an ambassador for
the business in the protection of the company's brand integrity
Support all health, safety, and environmental initiatives
Coach, Develop and maximize the success of all associates
Execute company policies/practices
Analyze business and create action plans
Establish Customer Satisfaction
Implement company selling strategies
Train associate team
New Mall Opening (Jeddah Park):
Assist the leadership team to manage overall team performance & growth
Ensure all theft deterrents are in good working condition and report any concerns to the Loss Prevention Manager
Work with the regional manager to ensure the department stays “runway ready” through stocking, and straightening throughout the day
Manage overall team performance & growth
Create & execute a strategy for effective business communications (team-based as well as one-on-one) to ensure that our staff are involved & updated
Work on special assignments, investigations, and surveillance as directed by the Regional Manager
Carry out daily inspection of blasting and painting activities for various projects undertaken by the company.
Ensuring the quality of finished products or material as per projects approved specification
Providing daily support to all associates, locations, and departments that
are part of Al-Murjan’s Investment and real-estate Development Company
Hospitality Management Team.
Ensure continuity and organization of all hotel contracts, licenses, processes,
and procedures.
Complete special projects by organizing and coordinating information, planning,
arranging, and meeting deadlines.
Provide daily support for Hotel Associates regarding IT needs, vendor contracts
and bid solicitation
Maintains centralized files and database for all contracts and licenses
Contracts include but are not limited to telephone, internet, elevator, trash, fire
alarm, laundry and vending machines
Responsible for monitoring terms, agreed upon services and proactively re-
negotiating new terms prior to expiration of current contracts or licenses
Responsible for centralized supply and equipment ordering
Works closely with Senior Management to ensure purchasing stays within
budget
Assist annually with budget preparation and entry
Assist ownership and management in special projects such has new hotel
openings, hotel refreshes and updates.
Work with Senior Management to update company forms and procedures when
necessary
Review third party billing accounts quarterly
Create and maintain approved vendor listing and account information by hotel
Create and maintain General Hotel Information sheets by location for basic
emergency and daily operating information
Annual PCI compliance questionnaire completion in coordination with IT
consultant
Assist in routine and ad-hoc reporting as needed
Oversee the business and its operations by working with managers of the human-resources, production, finance, accounting, and marketing departments to ensure that they function properly and are working in line with the company's goals and objectives.
Maintaining diaries and arranging appointment typing, preparing and collating
reports filing
Organizing and servicing meetings (producing agendas and taking minutes)
Managing databases
Prioritizing workloads
Liaising with relevant organizations and clients
Coordinating mail-shots and similar publicity tasks
Logging or processing bills or expenses
Organizing corporate events and meetings
Manage calendar for the CEO
Assist in resolving any administrative problems
Prepare and modify documents including correspondence, reports, drafts,
memos and emails
Developed and executed marketing plans for general merchandising by defining
brand pricing and advertising and promotion strategies
Reported directly to Brand Manager, while serving on 10-person marketing
team
Spearheaded implementation of special promotions rolled out at 150 retail
locations across Middle East (Saudi Arabia)
Planned and initiated key advertising campaigns for store across various
mediums including digital, print, radio, and television
Coordinated special projects and promotions through partnerships with key
stakeholders including logistics and warehousing, security, store managers, and
merchandising teams ensuring appropriate merchandise on hand for sale
Served as key liaison between advertising agency and company’s marketing
leadership ensuring marketing plans were quickly implemented to meet targets,
while staying within budgeted parameters
Reported directly to Marketing Manager on 4-person marketing team managing
marketing and advertising initiatives on behalf of 4 IKEA stores in Saudi Arabia
Played key role in annual marketing commercial calendar planning process,
which included all marketing and advertising activities for year
Coordinated translation of IKEA catalogue to Arabic
Developed IKEA catalogue distribution plan with over 1MM catalogues hand-
delivered to area residents
Partnered with IKEA Worldwide Headquarters and third-party to place media
campaigns, while adhering to corporate standards
Developed newspaper advertising campaign, which was selected for IKEA
Toolbox, an internal employee best practices website
Conducted store visits to ensure marketing, displays, and other signage and
collateral meet company standards
Recognized by management team for exceptional ability to build and maintain
mutually beneficial relationships and excellent client service
courses: Hospitality Management Certificate
Certification of Corporate Events & Wedding Planner