marah abdullah

-Handled inbound customer calls and provided quick and effective solutions.
-Managed live chat inquiries with clear, professional communication.
-Followed up on customer requests and ensured proper case closure.
-Coordinated with different departments to resolve service or order issues.
-Logged customer notes accurately and updated internal systems regularly.
-Maintained quality standards and submitted daily/weekly reports.
-Handled difficult or upset customers with patience and professionalism.

-Delivered exceptional customer service, resolved customer issues, and ensured a positive shopping experience
-Acted as shift leader when manager was unavailable, managing staff schedules and break times.
-Trained and mentored new staff on store procedures and customer service standards
-Participated in promotional campaigns and in-store events
-Supported day-to-day store operations, including opening and closing procedures

-Handled company registration as a supplier across multiple platforms and organizations
-Managed and submitted required documentation, forms, and certifications
-Communicated with client companies to ensure registration compliance and resolve issues
-Maintained organized records of documents and deadlines