Social Media Specialist
Revton
Total des années d'expérience :10 years, 3 Mois
- Managing clients on social media platforms to enhance brand awareness and online reputation.
- Optimizing, planning and implementing client’s social media strategies in order to increase brand awareness, improve marketing efforts and
KPIs
- Analyze and report social media marketing campaign results.
- Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.
- Creating creative content and marketing campaigns.
- Measure the success factors of every social media campaign.
- Assisting B2C e-commerce-oriented firms in implementing entry and growth strategies in MENA. This entails the following:
- Using internal methodologies, frameworks, and statistical tools to gather and analyze shopper, market, and competitive data
- Define data analytics projects with Strategy and Analytics teams and use insights to plan e-commerce strategies. This includes advising on
customer acquisition, conversion, and retention.
- Studying brand’s operations, financials, and sales mix, and forecasting
e-commerce spend and sales targets
- Advising brands on how to approach customer experience in MENA
including localizing brand user policy
- Crafting e-commerce content recommendations and planning communication for global brands at category and brand levels across all key geographies in MENA
- Analyze inherent e-tailers’ functionalities and advise on how to use them to optimize relevant KPIs
- E-commerce project launching, development, and deployment
- Working with the Strategy and Analytics team on the development of
agency tools.
- Closed a deal in obtaining a new client, Agent Provocateur Middle East.
- Handling three of the biggest accounts of the company (Royal Jordanian Airlines, Ahli Bank, Al Ameed Coffee, Carrefour).
- Weekly & monthly social media reports of the insights & service level, reported to the account company.
- Covered the accounts tweet-ups or social events or conference related
- Supporting the time to time projects & events created by the accounts managed.
- Raised the service levels and the engagement rate of the social media platforms through social media strategies set by the strategist.
- Created by monthly and weekly creative social media content.
- Leading the customer service team in order to moderate the accounts
handled.
- The first responsible for moderating Aramex Global social media accounts, including Shop and Ship social media accounts.
- Highest response time of most of the agents for several months, Employee of the quarter twice during my working period.
- Promoted to Customer Service Senior in less than ten months, while attending university.
- Employee of the month three times during my working period.
- Developed new scripts for customer service (SNS Team).
- Accompanied with the team of customer service leaders, to push the
service level & response level.
- Promoted to Acting Team Leader in the last year and a half
- Assisted in coordinating the outsourcing support projects for KSA, US & UK.
- Ran the quality evaluations for the chatting team for four months.
Communication Skills Digital Marketing Social Media Marketing Technical Writing
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