Anuradha Marasinghe

IT Coordinator Responsibilities and Duties:

1. Heads planning and assist project team in the implementation of special projects.
2. Assist in preparing technical and functional documentations for CRM/ERP.
3. Respond to requests in timely and accurate manner.
4. Perform analysis of system problems and provide corrective actions.
5. Monitor performance of systems and recommend improvements/Modification/corrections when needed.
6. Prepare memos, spreadsheets, and presentations for managements.
7. Analyse and manage resource utilization and time sheet for assigned project.
8. Monitor each team member on his/her progress to make sure targets are met on time.

Procurement Coordinator Responsibilities and Duties:

1. Product Design and Development (tasks of a Product Director)
2. Getting goods and services for the best price and value
3. Create a streamlined process by improving sample approval and processing techniques
4. Establish strategic relationships with key suppliers who can full fill our requirements
5. Identify new suppliers, draft terms and negotiate supply agreements where appropriate, including discount structures and volume rebates
6. Working with suppliers to ensure that stock is ordered efficiently and cost-effectively
7. Building strong working relationships both internally and with key suppliers.
8. Understanding and keeping up with new trends
9. Dealing with international suppliers
10. Works closely with operations setting up and tracking the procurement of all supplies.
11. Ensure supplies are bought at the most competitive price and delivered on time.
12. Continually improve purchasing methods by using purchasing tools available on the internet.

Major Accomplishments:

1. Designed, project managed and launched the ERP for flowershop.ae.
2. Designed, project managed and launched the Production and Operations planner for Broadway Bakery.
3. Designed, project managed and launched the Flowershop.ae and Broadwaybakery IOS and Android apps.
4. Designed, project managed and launched the inventory system for Blooming Bay LLC.
5. Sourced 90% of the packaging and other accessory suppliers for Bloomingbay and developed a reordering procedure based on average consumption to ensure stock availability.
6. Designed, project managed and launched Phase II of flowershop.ae Home page, checkout and Improved Mobile site.

I lead and supervised a team of customer service and sales staff. I was responsible for motivating and managing the Customer Loyalty Team to provide impeccable service to all clients. I provide support for Operations & Quality Assurance Departments to improve efficiency and minimize errors in order to prevent customer complaints.

Duties

1.Resolve routine and multifaceted inquiries of customers’ regarding products and services 2.Deliver friendly and courteous service personally, by telephone, through email or letter
correspondence. Ensure the whole team presents a positive image of the company to
customers at all times
3.Handle escalations from team members of upset customers
4.Investigate complaints and decide on the best retention strategy for upset customers 5.Monitor team’s performance on a daily basis. Coach team members on their areas of
improvements
6.Prepare reports and analyse statistics or other data to determine the level of customer service
the organisation is providing.
7.Work with other managers for possible improvements to customer service
8.Involve in staff recruitment and reviews for appraisals
9.Training team members in delivering a high standard customer service. Ensure everyone is up
to date with any minor or major changes.
10.Keep an eye on any new strategies or processes that come up for customer service. Provide
recommendations to the management if needed. 11.Research and development, such as CRM Development

Major Accomplishments

1. Helped plan a system for garnering customers’ feedback. Developed the procedure on how the organization handles, investigates and resolves complaints
2.Developed organization’s customer service protocols, policies and standards
3.Developed the company’s “Core Values”. By implementing the core values the entire organisation was able to understand and satisfy their customers' requirements and exceed their expectations if possible

Responsible for maintaining and updating machinery in 5 branches (Walton Upon Thames, Watford, Chesham, Woking and West Byfleet) throughout the UK. Managing the Head Office in West Byfleet, Surrey and played a major role in progressive training of employees. Improved Engineering, Reverse Engineering, multitasking and problem solving skills since joining the company.

Duties

• Ensure 100% performance of all machinery;
• Ensure all equipment is updated and maintained according to protocol;
• Ensure stock levels are maintained as per company requirements;
• Purchasing required stock and equipment;
• Ensure deadlines are met;
• Ensure refunds / replacements are handled efficiently;
• Monitoring staff & team performance;
• Assist HR in the selection process of suitable candidates;
• Quality Control + Research and Development;

Was Awarded - Employee of the year 2010 At Knapford House Ltd T/A Smart Cartridge (London, United Kingdom)

A 3-month industrial training, from 3rd July 2006 to 08th September 2006. Worked in the Sales and After Sales departments and the workshop as a Trainee Assistant Engineer. Gained valuable experience of working as part of a team.

Duties

• Training on: Motor Vehicle Structures, Non Destructive Tests (N.D.T), Rebuilding and Repairing, Instrument and Electronic Systems, Satellite Navigation Systems, Referring to Automotive Publications and Service Bulletins;
• Worked in groups during performing of gearbox repairs and engine overhauls;
• Training on: Quality Assurance & Quality Control Concepts;
• Training on: Health and safety, stock taking and stock rotating;
• Obtained practical experience in developing business and marketing strategies;