Tier 2 Mentor / Recruitment Specialist
24/7
Total years of experience :8 years, 7 Months
Monitors trends on the job market and analyzes the recruitment
data available in the organization.
Overseeing the design and delivery of all training programs.
Identifies job vacancies and investigates the best recruitment
approach for them.
Answers incoming calls and provides technical assistance regarding
internet related concerns, hardware and software issues.
Liaising with staff to identify new hires who would benefit from
mentoring. Implements strategies and supporting new hires in self-esteem
and confidence-building activities.
Monitoring attendance and punctuality of new hires.
Contributes in short-term planning and scheduling.
Overseeing the design and delivery of all training programs.
Handling escalated concerns that fall outside the ability of the
front-line staff.
Maintain high customer retention rates through the development
of strong relationships and presenting product importance.
Purchase or contract for supplies, services and equipment required
by any using department, within the limits of the current budget
approved by the Procurement Manager and Finance Department.
Prepares and submits purchase and payment orders.
Maintain a bidders’ list, vendors’ file, and such other records as are
needed for the efficient operation of the purchasing function.
Provides daily direction and communication to employees so that
customer service calls are answered in a timely, efficient and
knowledgeable manner.
Creates and maintains high-quality work environment so team
members are motivated at their highest level.
Provides statistical and performance feedback and coaching on a
regular basis to each team member.
Assists the manager with daily operation of the call center to
include the development, analyses and implementation of staffing,
training, telemarketing, scheduling and reward/recognition
programs.
Establishes work procedures and processes that support the
company and departmental standards, procedures and strategies
directive.
Complaints handling.
Answer incoming calls and assist customers regarding service request,
billing inquiries and payment processing.