Marc Skaf

Led daily operations of a high-volume bowling facility, ensuring
exceptional customer experiences while maintaining efficiency, safety, and
servicestandards.
Supervised and coached team members, providing hands-on training in
customer serviceexcellence, operational procedures, workplacesafety, and
company policies.
Developed and mentored new staff, fostering a positiveteam
environment and improving employee performance, productivity, and
guest satisfaction.
Managed customer relations by professionally resolving escalated
concerns and complex complaints, utilizing strong communication,
conflict-resolution, and problem-solving skills.
Monitored bowling equipment and facility operations, coordinating
maintenance requests and proactively identifying issues to minimize
downtimeand ensure uninterrupted service.
Maintained compliancewith health, safety, and operational regulations,
promoting a safeenvironment for guests and employees.
Oversaw facility cleanliness, organization, and presentation standards to
enhancetheoverall guest experience.
Performed administrativeand data-entry tasks, including maintaining
operational records, tracking performancedata, and updating reports
with accuracy and attention to detail.
Utilized Microsoft Excel to organizedata, monitor operational metrics,
maintain records, and support management reporting requirements.
Demonstrated strong leadership, interpersonal, and customer serviceskills
while managing multiple priorities in a fast-paced environment.
Collaboratedwith management to improveoperational processes,
increaseefficiency, and support business objectives.