Resolution Lead at Amazon.it
Amazon.it
Total des années d'expérience :16 years, 10 Mois
Manage a team of 20-30 Head and responsible for the day-to-day supervision of a group of call center associates.
This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Managinf OPs KPIs and QA metrics.
Manage floor work flow and productivity on team level to achieve all Ops goals every quarter.
As a tour guide involve introducing tourists to unique and popular attractions, such as historical monuments, botanical gardens, Royal Parks, museums, art galleries and other areas of cultural interest, Undertaking pre-holiday research, Making arrangements for catering, accommodation, transport and excursions, Inspecting hotel safety and cleanliness, Offering sightseeing advice, Organizing and leading excursions, Problem solving, Translating and interpreting, Preparing reports, Sell the company's programs the guests.
4- sales; in Marsa Alam at Cataract Resort .
5- sales; in Sharm El Sheikh at Alf Leila We Leila village < march 2005/april 2006>.
6- sales; in luxor at Selket papyrus gallary .
More studies
- italian culture institute
Level ( 3-6-7)
-Yat Learning center
Master excel
Computer& Personal Skills
-Good user for internet
-Good user for programs computer
-intellegant and cooperate in groupes
-ability to work in team work
-active for work
Study Italian Language as First Language and French Language as second one. Study Italian language literature since DC till 1900 and translation.