Marcus Williams

Supervised recreation facilities, programs, services and a diverse multi-cultural workforce in providing contractual requirements to the community.
Full management responsibilities for 20 people including: candidate recruiting (reviewing resumes and interviewing), coaching soldiers on training, problem solving and metrics driven improvements. Responsible for preparing and issuing disciplinary action and termination when appropriate.
2 years of working with a Learning Management System
Planned, developed, implemented and evaluated comprehensive recreation programs and services. Continuously monitored and evaluated the efficiency and effectiveness of service delivery methods and procedures to ensure a high level of program standards were upheld and followed.
Conducted training of staff in all recreation facilities operations covering: job skill orientation and development, work procedures, customer service, safety and security, fire and emergency procedures, technical exhibits, contractual requirements, property control, supply management and cross-training within other functional groups within the facility.