Customer service Team leader
emirates/dnata
مجموع سنوات الخبرة :23 years, 4 أشهر
-ensuring the team will report on time to start the task and controling all the boarding mode procedure and to ensure the flight will depart on time.
-provide professional and quality service to all ustomers in line with agreed service standards and standard operating procedures
-ensure safety and security standards are applied in the work area according to the company standards.
-handling the best interest of both customer and company.
-monitoring all operations concerning the arrival and departures for the flights .
-ensure all the flights is cover by the staff and al reported before time
-controlling all the passenger special manifeste
-ensure all store operation are in line with company procedure.
-supervise team members and ensure they are good job.
-working closely with the operations team and business management to ensure that the target are met and exceeded.
-Monitor employee performance and deliver constructive criticism when necessary.
-Improving employee sales abilities occupies a significant amount of a sale supervisor time.
-develop and deliver innovative sale tactics for employee use.
-Offical bacalaureate in humanities , -Certificate from american lebanese centre -Bachelor degree in banking and finance -Training certificate from BLC bank