Front Desk Executive
THE GROOMING COMPANY
مجموع سنوات الخبرة :10 years, 6 أشهر
Chief Supervisor
❖ Direct operations of the facility, including short and long range strategic planning so that the spa operates cost effectively and efficiently
❖ Ensure all operational standards are met including amenities, cleanliness etc.
❖ Ensure the establishment and execution of all departmental goals for Massage & Body, Aesthetics and Spa Attendants
❖ Manage, train, and motivate all colleagues reporting to this position
❖ Administration and implementation of staff training in all aspects of the spa's operations, retail sales, spa services (massage, body scrubs, facials, etc.)
❖ Ensure effective communication amongst all departments within the spa
❖ Establishment of professional business relationship with all vendors and development of all products inventories
❖ Ensure adherence of standard operating procedures for each department.
❖ Ensure adherence of departmental and facility policies
❖ Other duties as assigned
THE GROOMING COMPANY
1847 EMIRATES TOWERS.
Dubai UAE
Front Desk Executive.Octomber 2011-2013
❖ Fully knowledge for the bookings.
❖ Properly opening and closing the lounge each day according to the standards operation procedures
❖ Accurately book, change, cancel and reconfirm appointments on a daily basis.
❖ Acknowledge and greet everyone who enters and leaves the spa.
❖ Provides detailed descriptions of spas treatments, packages, services, facilities. Features and hours of operation.
❖ Handles clients with questions and concerns professionally and courteously.
❖ Utilize spa computer with skills and proficiency.
❖ Ensuring there is smooth communication in-between the spa staff.
❖ To complete the cash registers reports on a daily basis and ensure that it is reported daily to the management.
❖ Develop ability to work without constant direct supervision
❖ Assist in all areas of spa operation as requested by management.
❖ Communicate to management any occurrence involving staff or guest in the spa.
MADINAT JUMEIRAH, MINA A'SALAM
Dubai UAE
F&B Supervisor \[Customer service\]
August 2005- May 2011
❖ Supervises all operational aspects of specific Outlets within the F&B department including the development and performance management of colleagues, optimizing profit and increasing sales.
❖ Supervises schedules shifts ensuring guest satisfaction.
❖ Resumes full responsibility of a specific shift in the absence of the outlet manager/assistant manager.
❖ Assist the managers and colleagues in maintaining standards by communicating with them regarding any problems in working surroundings
❖ Monitor effectiveness of work flow and sequences of service during serve period and provides constant hands-on support
❖ Monitor customer satisfaction and respond to customer feedback.
❖ Actively use the database of customer details/history to assist in guest recognition.
BOX CLEVER (K) LIMITED
Receptionist
2001-2003
❖ Handling incoming calls from clients
❖ Booking appointments for the directors
❖ Welcoming visitors
❖ Management of the petty cash
❖ Building customers Relationships
❖ Face to face customer services.
❖ Making sure that all customer service standards are being portrayed, stable and complied.
2007 Atlas Institute Dubai Computer Studies
1999.2001 University of African Nazareen Bachelor's degree in Arts (Social Works)
1994.1998 Aberdares Technical High School Kenya Certificate of Secondary Education (KCSE) 1984.1993 Muthiria primary school
Kenya Certificate of Primary Education (KCPE)