OPERATIONS MANAGER - AMEA BUSINESS SERVICES SALES OPERATIONS ANALYST / SUPERVISOR I
NCR Corporation
مجموع سنوات الخبرة :25 years, 5 أشهر
OPERATIONS MANAGER - AMEA BUSINESS SERVICES SALES OPERATIONS ANALYST / SUPERVISOR I
Across LOBs (Financial, Retail, Telecommunications, Travel and Hospitality)
Profile
Functional Knowledge
• Extracted, transformed and input data sets from various sources; created predictive models; translated nontechnical questions into quantifiable tasks. Communicated findings to executive management.
• Researched qualitative and quantitative information. Critically evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details.
• Analyzed and interpreted statistical data to identify significant differences among sources of information
• Resolved problems through research of multiple alternatives (business tools: Salesforce.com, EDW)
• Independently drafted routine reports and presentation charts based on findings
• Reported results of statistical analyses, including information in the form of graphs, charts, and tables.
• Interpreted customer business needs and translated them into application and operational requirements.
• Acted as regional champion for special projects (Planning, forecasting, identifying risks / gaps to plan, and proposed solutions to meet revenue targets)
Representative Knowledge
• Interacted professionally with a diverse group, executives, managers, and subject matter experts.
• Successfully engaged in multiple initiatives simultaneously and worked as liaison between the business units, leadership team and field services teams.
• Provided analytical, statistical and administrative support to NCR’s global and regional Leadership Team
• Interfaced with global and regional service managers to drive and challenge them on their assumptions of how they will successfully execute operational plans
• Demonstrated analytical, statistical, administrative expertise
Achievements / Awards
• 2013 - Nominated and selected as NCR Brand Ambassador and UAE team leader; representing NCR in external / internal events
• 2012 - Nominated and selected for the “Relentless Partner Award”. NCR Global Services Sales Award for excellence in Going Above and Beyond to Drive Services Revenue Growth.
• 2009 - Nominated and selected for the “Best of the Best Award”. NCR MEA Solutions Award in appreciation of an exceptional performance.
• 2005 - Nominated and selected for the “Best of the Best Award”. NCR MEA Solutions Award in recognition of the dedication and the consistent excellent service provided to NCR Dubai during the MEA Roadshow.
• 2005 - 2013: Overall yearly rating: Significant Achiever - Achiever
Saibos FZE: Joint venture: Saipem (Italy), Technip (France), Bouygues-offshore (France). Customer: Total FINA ELF
AMENAM KPONO Project - 370M: Engineering, Procurement, construction of petrol platform at McDermott site.
Platform transported from Dubai to Port Harcourt, Nigeria
Assist Chief Project Director in day-to day work
Liaise with Mother companies in Europe and Nigeria
In charge of organizing Events, Seminars
French Teacher