Maria Beaino

• Deliver a bespoke shopping experience, ensuring every client receives exceptional, personalized
service.
• Build and maintain strong relationships with high-net-worth clients, fostering brand loyalty and
repeat business.
• Utilize storytelling and product expertise to enhance the perceived value of luxury pieces.
• Achieve and exceed individual and team sales targets through strategic upselling and cross-selling.
• Develop and maintain a VIP clientele portfolio, offering exclusive previews and private appointments.
• Proactively engage with clients through CRM tools, follow-ups, and personalized recommendations.
• Handle special orders and custom requests, ensuring a seamless luxury experience.
• Mentor and support junior associates, providing guidance on sales techniques and luxury service
standards.
• Assist in training new team members on product knowledge, selling strategies, and brand values.
• Maintain impeccable store presentation, ensuring displays reflect the luxury brand identity.
• Stay updated on industry trends, competitor activities, and market demands.

• Conduct private appointments, personal shopping experiences, and at-home consultations for VIPs.
• Utilize CRM tools to track preferences, special occasions, and past purchases for proactive client
engagement.
• Organize bespoke gifting services and handle special/custom orders seamlessly.
• Identify and cultivate new high-profile clients through referrals, social events, and networking.
• Stay ahead of luxury market trends, competitor activities, and emerging opportunities.

• Greet visitors and clients
• Check in and check out
• Answer phone calls and emails
• Data entry, filing and scheduling

• Greet and engage clients
• Introduce clients to new gem stones and diamonds
• Utilize product knowledge to drive sales
• Build and maintain long-term relationship with VIP clients

• Assist clients with account related inquiries
• Introduce clients to the banks services
• Upselling and promoting services
• Verify customer identities to comply with KYC regulations