IT CUSTOMER SUCCESS MANAGER & REGIONAL MANAGER
GLOBAL SUSTAINABLE ENTERPRISE SYSTEM(GSES) Sustainability Technology
مجموع سنوات الخبرة :13 years, 10 أشهر
+ Support in setting up a partnership between the SAAS company GSES and a Society in the UAE under the umbrella of the UAE government, which led to the opening of a multi-million AED market for GSES. + Identified Middle East market requirements and communicated necessary system changes to headquarters for regional optimization. + Representative at COP 28 in December 2023 and coordinated strategic panel discussion with Investors and Global Green Innovations.
Leading the set up of a social enterprise and created an innovative online matching platform, designed to connect students with companies in the UAE. This platform was a pioneering concept in this market.
Led end-to-end project management of the studentjobs.ae platform.
Setting up company processes and implemented a customer resource planning management system.
Successfully placed 1.5K+ students and 200+ Paying clients. Revenue AED300K+. Some clients were HAPAG Lloyd, Roland Berger, Green Parking, ASGC, Louvre Museum, The Dubai Women's Run, Seamless Middle East and DU Tough Mudder race.
We were shortlisted for multiple awards, and we were semifi nalists in the C3 Social Enterprise Accelerator, sponsored by HSBC.
Information Technology Consultant at Arcadis, specializing in analyzing and establishing processes for a Global Blueprint, leading to signifi cant effi ciency improvements and cost reductions.
Functional Business Consultant at a Financial Payments Company where business process improvement led to higher effi ciency and productivity which resulted in reducing operational costs.
Project Track Lead at Gas Terra leading successful overall project management within budget and timelines using Agile and Waterfall methodology and thorough interaction with the client. In lead of end-to-end change request management.
Implementing warehouse management system and inventory management system.
Leading a team and responsible for setting up an online retail channel for the inland shipping industry with a product portfolio over 10K products.
Conducted extensive Microsoft Offi ce training sessions for large customers, mainly in the public sector.
Created and delivered comprehensive training presentations, and independently developed entire course curricula.