• Manages outstanding payments from clients as part of my responsibility of
customer relationship management.
• Handles the petty cash and expenses of staff.
• Manages and maintains courses performance and profitability analysis and
reports.
• Shortlists candidates for new and vacant positions, conducts first and second
interviews and contributes significantly to the Managements decision in
choosing the successful candidate.
• Supervises and supports the sales team in critical decisions related to discounts
and offers to customers and corporate clients.
• Manages channels sales and helping recruiting key accounts.
• Chooses hotels for training venue and manages relationship with them
including negotiating rates, contracts as well the performance of the venues
according to the client feedback. Makes decisions in changing the venues
according to the performance.
• Coordinates with examination institutes, partners, affiliates and suppliers to
keep and maintains strong business relationships.
• Prepares draft proposals and financial calculations for clients request for
trainings to be submitted to the management for review and approval.
• Manages and organizes travel flights, accommodations and visas for our
Managing Director, trainers and staff.
• Arranges and coordinates meetings to partners, affiliates, clients and suppliers
for the Managing Director and Lead Trainers.
• Maintains all the important documents and standard templates of the company
such as the company profile, courses factsheets, Quality Management manual,
accredited training materials, course registration form, feedback forms,
attendance sheet, attendance certificates etc. and keeping them up to date.
• Answers queries from partners and/or affiliates as well as important corporate
clients with regards to their training requirements and needs.
Achievements:
◦ Successfully managed projects with business-critical operational targets
under critical regulatory and time constrains:
◦ Changing the free-zone of the company, including the change of
the jurisdiction as well as moving the office to a new location.
◦ International re-assessments audits by the accrediting
organizations which were critical for the continuity of the business
◦ Improvement of the use of CRM solution
◦ Successfully managed the selection and timely recruitment of sales staff by
selecting candidates for first interviews, executing the first interviews,
recommending a short list to the managing director, and contributing to
the final selection by attending the follow up interviews.
◦ Recruited and established relationship with five new channel partners and
affiliates within the last business year.
◦ Created and maintained a system for marketing campaigns and managed
consistent marketing activities in support of sales.
◦ In capacity of operations management supporting sales; managed,
developed and maintained relationship with key accounts regularly
resulting in successful business deals with critical clients such as First Gulf
Bank (FGB), Dubai Roads and Transport Authority (RTA), Abu Dhabi
Investment Council (ADIC), Central Bank of Jordan among others.
- مجال الشركة:
- مراكز التدريب والتعليم
