Admin cum accounts
Sanbook Quality Consultancy
مجموع سنوات الخبرة :4 years, 2 أشهر
SANBOOK QUALITY CONSULTANCY
Dubai, UAE
July 2015-present
Admin / Accounts / Receptionist
Job Description:
Admin:
Prepare and send proposal to clients
Prepare and send invoices to clients
Organize and schedule meetings and appointments of CEO
Coordinate with clients the schedule of training and prepare the
training materials
Produce and distribute correspondence memos, letter, faxes and
forms
Maintain electronic and hard copy filing system
Order office supplies and training materials for the training
Coordinate to other training center and certification body for the
training and examination
Perform data entry and scan documents
Answer telephone, email and social media enquiries regarding
consultancy and training
Book travel arrangements for CEO travel and coordinate outside
UAE client for visa requirements.
Process company training and consultancy approvals in
government or any certification body
Receptionist:
Provide general support to visitors
Answer and transfer telephone calls to designated department
Receive and sort daily mails and deliveries, arrange and booked
couriers for cheque collection and documents deliveries.
Maintain security by following procedures and controlling access
such as monitoring logbook
Maintains safe and clean reception area by complying with
procedures, rules, and regulations. Maintains continuity among
work teams by documenting and communicating actions,
irregularities, and continuing needs.
Accounts:
Prepare WPS and Sif file Salary
Submit and reconcile expense reports
Maintain files and documents thoroughly and accurately, in
accordance with company policy.
Documents financial transactions by entering account
information
Call and follow up client for pending payments
Prepare and statement of accounts to clients.
and Responsibilities:
Handle inbound and outbound calls according to defined quality, standards, policies and procedures
Deliver excellent customer service and ensure customer satisfaction in all calls
Attend to customer queries, concerns and complaints and provide first time call resolution
Handle customer request including changing customer records, credits, payments, additions of services and billing enquiries
Identify process and departmental issues that impact on customer experience, generating solutions for solving them
To work effectively with colleagues in customer service team to ensure highest levels of customer service are given at all times
CROWN REGENCY HOTEL AND RESORT
Cebu city Philippines
October 2012 - January 2014
Reservation Agent / Associates
Job Description:
Processes reservations by mail, telephone, or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Administrative Assistant/Receptionist
Job Description:
Provide general administrative and clerical support including mailing, scanning, faxing and
copying to management
Maintain electronic and hard copy filing system
Open, sort and distribute incoming correspondence
Perform data entry and scan documents
Manage calendar for Managing Director
Assist in resolving any administrative problems
Answer calls from customers regarding their inquiries
Prepare and modify documents including correspondence, reports, drafts, memos and emails
Schedule and coordinate meetings, appointments and travel arrangements for Managers
in