Assistant Sales Manager with valid UAE Driver's License
Bon Tours
Total years of experience :19 years, 4 Months
Assist the Director of Sales & Marketing in carrying her day-to-day responsibilities and reporting directly to the General Manager.
Preparing and updating reports for Sales: Clients productivity report, data base etc.
Preparing and sending out Memorandum of Understanding for clients who wishes to collaborate with the services of the Travel Agency.
Handle Corporate, Agent and Individual clients, preparing offers and assist in tailoring packages suited to their requirements.
Build ties with prospective companies by offering a competitive package. Meeting them personally via sales calls
Working closely with operations especially the reservations for all follow ups and pending bookings that require action
Assist the Sales Managers and the DOSM in carrying their day-to-day responsibilities and reporting the hotel’s Sales Operations directly to the CEO of the Hospitality Group.
Build ties with prospective companies by offering a competitive hotel package.
Develop corporate customer’s relations thru constant telemarketing and monitoring their productivity thru the Opera System.
Liaise with all departments as and when required to ensure efficiency throughout the hotel.
Attends guest inquiries and provides information on hotel facilities, services and local attractions.
Oversee that all reservations are in place in the system complete with the correct billing instructions and attachments
Process reservations for regular, Travel and Corporate hotel customers
Responsible for assisting the Sales team by booking and servicing groups, meeting rooms, and conferences while providing exceptional customer service to guests and clients of the Hotel.
Responsible for furnishing Rate contracts and Proposal letters in response to Corporate and Travel Agency requirements and follow up with each Sales Managers account to ensure continuous business relations.
Responsible for furnishing memos, minutes of the meeting and other relevant correspondences related to the Sales and Front office department.
Relieving Executive Secretary duties during her leave or absence
Process reservations for regular, travel agents, corporate and individual hotel customers.
Develop corporate customer’s relations and monitor their productivity.
Assist and coordinate with the Sales Department in establishing new accounts, achieving occupancy and revenue targets.
Build ties with prospective companies by offering a competitive hotel package.
Ensure all internal and external calls are dealt professionally.
Liaise with all departments as and when required to ensure efficiency throughout the hotel.
Attends guest inquiries and provides information on hotel facilities, services and local attractions.
Maintains records of all guests and ensure all financial procedures are adhered as per hotel policy.
Ensure that Group bookings are blocked in the system and necessary details are overseen.
Process transit/visit visas
Prepare and Coordinate for daily hotel guest airport pickup and hotel guest flight assistance.
Process reservations online thru the Millennium Global Distribution System
Update PMS system for rate loading and manage hotel online search engines: Booking.com, Ratestogo, Agoda and Orbitz
Relieving Executive Secretary duties during her leave or absence
TELEPHONE OPERATOR April 2006 - March 2007
Operates switchboard in the processing of incoming and outgoing calls
Ensuring calls are connected to proper extensions/departments
Providing minor information to guest queries
Cashiering duties for cash calls and entitled calls for Emirates transit passengers
Making sure that wake up calls are given to the guests at the exact time
Handling inbound and outbound calls.
Responsible for handling customer complaints.
Handling basic troubleshooting for customer’s queries
Up selling and Telemarketing for the Client’s products that are suitable for customer’s needs
Explaining monthly billing statements to customers
Improving customer satisfaction by providing the best solution at the lowest AHT