Maria Kathrina Benitez, Document Control Manager

Maria Kathrina Benitez

Document Control Manager

Al Jaber Engineering LLC

Lieu
Qatar
Éducation
Diplôme supérieur, Juris Doctor (Law)
Expérience
17 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :17 years, 1 Mois

Document Control Manager à Al Jaber Engineering LLC
  • Qatar - Doha
  • Je travaille ici depuis avril 2012

 Establishing a procedural framework for identifying collecting, distributing and filling the controlled documents for the Program / Project. Involves writing and maintaining document control procedures and participating in the development and roll-out of document control system.
 Provide weekly, monthly and progress report to the client as to document received and submitted, as well as the progress of the As Built and Redline Drawings
 Manage Project Dossier
 Ensure the information and management control system is implemented in compliance with the Client’s standard; and is updated to reflect revisions to those standards.
 Maintain awareness of new Client and/or Program initiatives that may impact the control of distribution of information on the project.
 Ensure the Project Team members are provided with adequate training and support to enable them to successfully use the procedure and systems in use by the Program/ Project.
 Proactively conduct “spot audits” and over-the-shoulder-reviews” of Project Teams to Facilitate their understanding of and enhance their compliance to Document Controls procedures.
 Managing a group of Document Controller in every department
 Provide Quality Assurance/ Quality Control Audits of the hard copy Document Control files and the Prolog electronic Document Control files.
 Assist with policy discussions, including e-mail recording and retention, video recording and retention etc.
 Provide an interface to IT Support for Document Control issues, which include process enhancements to existing software, developing recommendations for new hardware and/or software that may benefit the Document Control environment. In general, identify trends and recommend “best practices.”
 Maintain a watchful and alert attitude toward Document Control, including inserting the Document Control Technicians into Project Team meetings, developing routine reports and metrics to gauge a Project Team’s success (e.g. the RFI response chart), and in general being eager and energetic towards establishing and maintaining control.
 Ensure the information and management control system is implemented
 Instill and profess the institutional objective of SERVICE EXCELLENCE in operations, sale, marketing products and services; responsible for administrative functions.
 Responsible for generating new strategies and plans for improving quality of the programs
 Management of administrative details-ALL PROJECTS
 Assisted process quality branch in terms of development and quality control plans
 Update/chase delegated tasks to ensure PROGRESS TO DEADLINES
 Prepares strategies and plans to ensure quality of service
 Maintain procedure manual to ensure consistent performance of routine
 Maintain hardcopy/electronic filing system
 Research prices/purchase office supplies and furniture
 Coordinate/maintain records for staff
 Compose business correspondence.
 Develop guidelines and parameters for quality customer service for the clients
 Coaching and one-on-one training within the quality assurance team to check the weekly and monthly progress of service delivered to the client

CONSULTANT/ COST AND DOCUMENT CONTROLLER à Landmark Group of Companies
  • Qatar - Doha
  • juin 2011 à février 2012

 Handle the tasks of developing and maintaining process for managing the database and procedures to assure data integrity.
 Coordinate with key executives and department heads to control data flow into the database
 Handle the tasks of conducting quality control checks and balancing computer input and output
 Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
 Reads and screens incoming correspondence and reports; makes preliminary assessment of the importance of materials and organizes documents.

MANAGER – ADMIN/QUALITY ASSURANCE DEPARTMENT à EXL International
  • Philippines
  • août 2010 à avril 2011

 Instill and profess the institutional objective of SERVICE EXCELLENCE in operations, sale, marketing products and services; responsible for administrative functions.
 Responsible for generating new strategies and plans for improving quality of the programs
 Management of administrative details-ALL PROJECTS
 Assisted process quality branch in terms of development and quality control plans
 Update/chase delegated tasks to ensure PROGRESS TO DEADLINES
 Prepares strategies and plans to ensure quality of service
 Maintain procedure manual to ensure consistent performance of routine
 Maintain hardcopy/electronic filing system
 Research prices/purchase office supplies and furniture
 Coordinate/maintain records for staff
 Compose business correspondence.
 Develop guidelines and parameters for quality customer service for the clients
 Coaching and one-on-one training within the quality assurance team to check the weekly and monthly progress of service delivered to the client

SUPERVISOR – HR AND ADMINISTRATIVE à Sutherland Global Services Incorporated
  • Philippines
  • juillet 2009 à juillet 2010

 Develop and implement HR strategies and initiatives aligned with the overall business strategy
 Bridge management and employee relations by addressing demands, grievances or other issues
 Manage the recruitment and selection process
 Support current and future business needs through the development, engagement, motivation and preservation of human capital
 Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
 Nurture a positive working environment
 Oversee and manage a performance appraisal system that drives high performance
 Maintain pay plan and benefits program
 Assess training needs to apply and monitor training programs
 Report to management and provide decision support through HR metrics
 Ensure legal compliance throughout human resource management
 Maintains the work structure by updating job requirements and job descriptions for all positions.
 Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
 Prepares employees for assignments by establishing and conducting orientation and training programs.
 Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
 Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
 Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
 Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.

SUPERVISOR – ADMIN/CUSTOMER SERVICE à Telus International
  • Philippines
  • janvier 2007 à mai 2009

 Perform responsibilities of monitoring performance and managing parameters to provide fast query responses to front-end users.
 Perform multiple tasks like facilities management, data communications, insurance and human resources service
 Handle multiple priorities, meet deadlines and follow up critical issues.
 Liaise between management and employees on all administration and personnel matters.
 Coordinate with various groups within organization and provide accurate, efficient and committed office work support in completing daily activities.
 Confer with other departments to exchange information, coordinate activities and promptly resolve issues.
 Prepare memos, letters and reports

Éducation

Diplôme supérieur, Juris Doctor (Law)
  • à University of San Jose Recoletos
  • février 2025
Baccalauréat, Tariff and Customs Law
  • à Philippine Maritime Institute (PMI Colleges)
  • avril 2008

Specialties & Skills

Administrative Organisation
Troubleshooting
Management
Document Review
Staff Supervision
 Advance knowledge in MS Office Adobe, Citrix and Lotus Notes Application
Troubleshooting with competent problem resolution skill
Advance communications and customer service skills
Microsoft Office Applications

Langues

Anglais
Expert

Formation et Diplômes

Certificate in Introduction to Contracts in Law (Certificat)
Date de la formation:
September 2018

Loisirs

  • Community and Development Project
    General Coordinator- Counseling and Training Programs Sutherland Global Services President- 2004 to 2008 PMI’s Entire Student Council Vice President- Behavioral and Leadership Assessment Group (Sutherland Global Services)
  • Reading and Writing Articles
    Editor-in-Chief -2006 to 2008 PMI Colleges Newspaper Editor-in-Chief -2001 to 2003 “The Voice Newspaper”