Maria Mazkour

 Collaborate with departments, and work closely with Sales and Delivery on problem solving, Issue resolution & managing the process for more than 100 employees.
 Handles customers’ issues and complaints and send tickets to assigned departments - Enhancing customer satisfaction matrices through on-time delivery & monitoring customer complaints & issues.
 Competent in assessing and implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business.
 Adept at providing service operations; understanding clients’ requirements and providing services accordingly. Leading teams to ensure the accomplishment of service deliverables for more than 300 visitors to our showrooms per day.
 Consistently achieved service targets & sustained a high Customer Satisfaction Index across the illustrious career.
 Managing all assigned operational territory and ensure that the Service Organization consistently delivers value to our customer in time of service delivery, product reliability and customer satisfaction.
 Played a key role in decreasing the services performance with very aggressive KPIs and
achieved 90% average customer performance in 2022 compared to 2021 by
coaching and regular meetings with discussing service strategy and reviewing the
department achievements.

 Develop sales strategies, set quarter and annual sales targets, and ensure $1M+ sales targets are met.
 Establishes productive, professional relationships with key personnel in assigned 300+ customer accounts.
 Establish, maintain, and expand customer base across GCC & MENA.
 Developing business from existing clients while setting penetrating strategies for new segments and markets.
 Use contacts to generate new business. Increase business opportunities through various routes to market.
 Attended meetings with clients.

 Schedule, facilitate, and service outside organizations' events (100+); maintain & update weekly and monthly facility activities calendar. Ensured adequate staffing for events and schedules set-up, technical, stage and other crews accordingly; supervises crews during events.
 Attended events to facilitate operations and responds to emergencies, problems, etc., ensures all aspects of events are implemented and controlled according to plans mainly in the GCC region.

 Managed the customer service team responsible to resolve customer complaints and act upon customer feedback.
 Personally resolve all presidential complaints and the queries of VIP customers.
 Planned, organized and implemented all customers’ events and communications.
 Ensured hostile environment is always dominant across all the mall.
 Coordinated all Tax related queries and resolve any associated issue.
 Prepared and reported all managerial updates and MIS related to customer service.