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Maria Roxanne Amay, HR & Admin Assistant

Maria Roxanne Amay

HR & Admin Assistant·TADBEER (Taheed for Domestic Worker Services LLC)

United Arab Emirates

Bachelor's degree, English

Work experience

Total years of experience: 15 years, 6 months

HR & Admin Assistant

September 2021 - Present

TADBEER (Taheed for Domestic Worker Services LLC)

Abu Dhabi, United Arab Emirates

September 2021 - Present

Collect employee’s documents and prepare for visa application process
▪ Provide administrative support to all employees
▪ Verify staff’s insurance addition, deletion, renewal
▪ Assist employee’s concerns
▪ Submit daily and monthly report as per the management requirements
▪ Ensure to staffs records daily soft files and hard files
▪ Ensure to update staffs master list daily
▪ Participate in the preparation of the Human Resources budget
▪ Assist in the recruitment process and hiring of all employees
▪ Maintain an up to date database for resumes for future facilitation of recruitment needs
▪ Maintain an up to date computerized database of all employees
▪ Responsible for personnel's onboarding, transfers, and exits.
▪ Ensure adherence of HR policies and procedures by all employees across the organization
▪ Assist with performance management procedures.

Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Human Resource Executive

December 2020 - September 2021

Fresh Bite Paprika Catering Services LLC

Musaffah, United Arab Emirates

December 2020 - September 2021

Sourcing Candidates Online, Updating Job Ads and Conducting Candidates.
▪ Checking all the Documents of the Staff & Filling Paper Works.
▪ Communicate to the PRO for the Staff Applying Employment Visa.
▪ Collect Weekly Duty Roster Every Branch and Monthly Timesheets.
▪ Preparing Manual Payroll of the 150 staff Every Cut - off of the Month.
▪ Preparing Petty Cash for the Branch.
▪ Perform additional Assignment Given by the General Manager
▪ Collect employee’s documents and prepare for visa application process
▪ Keep track of the regarding the visa process and always keep it up to date
▪ Always update staff’s records system or hard files for future reference
▪ Distributing and recording all petty cash transactions.
▪ Provide administrative support to all employees
▪ Coordinate of all the operational requirements of the operational unit
▪ Process staff’s insurance addition, deletion

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Human Resources Officer

February 2020 - December 2020

Imperial Catering LLC

United Arab Emirates

February 2020 - December 2020

Work Responsibilities specifically handled;
* Submit and ensure the processing of all types of applications and paperwork to the local government bodies.
* Submit and ensure the processing of all types of employment and residence visas, labor permits etc.
* Proactively manage the timely renewal of all Employment Visas and Labor Permits.
* Assist employees in renewing visas for their immediate dependents with them inquires.
* Assist eligible grades for their dependents in the medical check process, EIDA and in Visa processing (New and
renewal).
* Send employees a notification of documentation required prior to their visa/labor card expiring.
* Manage the visa checklist as when the rules for visa/labor changes.
* Maintain database of all passports and residence visas by scanning all documents and directly updating the
database when details change.
* Submit detailed reports related to petty cash (medical and EIDA) to the finance department.
* Supervising & controlling administration tasks related to staff & guest travel bookings.
* Handle the renewal of the Hotels contracts.
* Prepare all related Arabic Correspondence (NOC for driving, NOC for Umrah, car registration, etc.)
* Any other task related to his work or requested by the management.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Human Resources and Recruitment

Human Resources Coordinator

April 2015 - February 2020

Royal Catering Services LLC

Abu Dhabi, United Arab Emirates

April 2015 - February 2020

Complete administrative duties for human resources department of an organization
▪ Preparing and applying bank application for all staffs especially the new joiners in the company
▪ Process ticket booking for all staff
▪ Assist managers with recruitment
▪ Assist with payroll processing
▪ Provide administrative support to all employees
▪ Monitoring staff attrition and submit reports as per the same
▪ Provide administrative support to all employees
▪ Maintain electronic and manual staff documents and records.
▪ Coordinate of all the operational requirements of the operational unit
▪ Support the management of disciplinary and grievances issues
▪ Communicate with employees, departments, administration, applicants and public for
providing information and assistance concerning employment, policies and personnel
records.

Company industry:
Hospitality & Accomodation
Job role:
Human Resources and Recruitment

Secretary

July 2012 - August 2014

Alfouz Toasting and Mills

Kuwait

July 2012 - August 2014

Answering phone calls/inquiries related to company conducted activities
▪ Greet and welcome customers, clients, and other visitors
▪ Providing general information about the company
▪ Check visitor in and direct or escort them to the specific destinations
▪ Handle incoming and outgoing mail and emails
▪ Inform other employees of visitor’s arrival or cancellations
▪ Schedule and confirm appointments and maintain calendars
▪ Copy, file, and maintain paper or electronic documents.

Job role:
Secretarial

Customer Service Representative

April 2010 - May 2012

Smart Communications Inc

Philippines

April 2010 - May 2012

Maintaining a positive, empathetic and professional attitude toward customers at all times.
▪ Responding promptly to customer inquiries.
▪ Give customer information about products and services
▪ Acknowledging and resolving customer complaints.
▪ Knowing our products inside and out so that you can answer questions.
▪ Processing orders, forms, applications, and requests.
▪ Keeping records of customer interactions, transaction, comments and complaint
▪ Providing feedback on the efficiency of the customer service process
▪ Ensure customer satisfaction and provide professional customer support

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

University Of Cebu

March 2010

March 2010

Bachelor's degree, English

Philippines

Skills

Multitasking
Expert
Multitasking
Expert
Employee Benefits
Expert
Employee Benefits
Expert
MenaItech HRMS
Expert
MenaItech HRMS
Expert
Staffing Services
Expert
Staffing Services
Expert
Written Skills
Expert
Written Skills
Expert
ADMINISTRATIVE SUPPORT
Expert
ADMINISTRATIVE SUPPORT
Expert
ADVERTISING
Expert
ADVERTISING
Expert
BUDGETING
Expert
BUDGETING
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
HIRING
Expert
HIRING
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
INSURANCE
Expert
INSURANCE
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Caregiver Certificate

Training
Experience Certificate
Company certificate Show credentials

Hobbies

  • Travelling, Camping, Fishing, Watching Movies & Reading
  • Reading
    Employee of the Month