Maria Roxanne Amay

Collect employee’s documents and prepare for visa application process
▪ Provide administrative support to all employees
▪ Verify staff’s insurance addition, deletion, renewal
▪ Assist employee’s concerns
▪ Submit daily and monthly report as per the management requirements
▪ Ensure to staffs records daily soft files and hard files
▪ Ensure to update staffs master list daily
▪ Participate in the preparation of the Human Resources budget
▪ Assist in the recruitment process and hiring of all employees
▪ Maintain an up to date database for resumes for future facilitation of recruitment needs
▪ Maintain an up to date computerized database of all employees
▪ Responsible for personnel's onboarding, transfers, and exits.
▪ Ensure adherence of HR policies and procedures by all employees across the organization
▪ Assist with performance management procedures.

Sourcing Candidates Online, Updating Job Ads and Conducting Candidates.
▪ Checking all the Documents of the Staff & Filling Paper Works.
▪ Communicate to the PRO for the Staff Applying Employment Visa.
▪ Collect Weekly Duty Roster Every Branch and Monthly Timesheets.
▪ Preparing Manual Payroll of the 150 staff Every Cut - off of the Month.
▪ Preparing Petty Cash for the Branch.
▪ Perform additional Assignment Given by the General Manager
▪ Collect employee’s documents and prepare for visa application process
▪ Keep track of the regarding the visa process and always keep it up to date
▪ Always update staff’s records system or hard files for future reference
▪ Distributing and recording all petty cash transactions.
▪ Provide administrative support to all employees
▪ Coordinate of all the operational requirements of the operational unit
▪ Process staff’s insurance addition, deletion

Work Responsibilities specifically handled;
* Submit and ensure the processing of all types of applications and paperwork to the local government bodies.
* Submit and ensure the processing of all types of employment and residence visas, labor permits etc.
* Proactively manage the timely renewal of all Employment Visas and Labor Permits.
* Assist employees in renewing visas for their immediate dependents with them inquires.
* Assist eligible grades for their dependents in the medical check process, EIDA and in Visa processing (New and
renewal).
* Send employees a notification of documentation required prior to their visa/labor card expiring.
* Manage the visa checklist as when the rules for visa/labor changes.
* Maintain database of all passports and residence visas by scanning all documents and directly updating the
database when details change.
* Submit detailed reports related to petty cash (medical and EIDA) to the finance department.
* Supervising & controlling administration tasks related to staff & guest travel bookings.
* Handle the renewal of the Hotels contracts.
* Prepare all related Arabic Correspondence (NOC for driving, NOC for Umrah, car registration, etc.)
* Any other task related to his work or requested by the management.

Complete administrative duties for human resources department of an organization
▪ Preparing and applying bank application for all staffs especially the new joiners in the company
▪ Process ticket booking for all staff
▪ Assist managers with recruitment
▪ Assist with payroll processing
▪ Provide administrative support to all employees
▪ Monitoring staff attrition and submit reports as per the same
▪ Provide administrative support to all employees
▪ Maintain electronic and manual staff documents and records.
▪ Coordinate of all the operational requirements of the operational unit
▪ Support the management of disciplinary and grievances issues
▪ Communicate with employees, departments, administration, applicants and public for
providing information and assistance concerning employment, policies and personnel
records.

Answering phone calls/inquiries related to company conducted activities
▪ Greet and welcome customers, clients, and other visitors
▪ Providing general information about the company
▪ Check visitor in and direct or escort them to the specific destinations
▪ Handle incoming and outgoing mail and emails
▪ Inform other employees of visitor’s arrival or cancellations
▪ Schedule and confirm appointments and maintain calendars
▪ Copy, file, and maintain paper or electronic documents.

Maintaining a positive, empathetic and professional attitude toward customers at all times.
▪ Responding promptly to customer inquiries.
▪ Give customer information about products and services
▪ Acknowledging and resolving customer complaints.
▪ Knowing our products inside and out so that you can answer questions.
▪ Processing orders, forms, applications, and requests.
▪ Keeping records of customer interactions, transaction, comments and complaint
▪ Providing feedback on the efficiency of the customer service process
▪ Ensure customer satisfaction and provide professional customer support