Airport Service Agent
G4s - United Arab Emirates
Total years of experience :9 years, 11 Months
We take care of the passengers and provide them the instructions till the get to the flight
Trainer
•Develop a schedule to assess training needs
•Instruct employee training and onboarding
•Conduct employee surveys and interviews and review employee performance and learning
•Consult with other trainers, managers, and leadership
•Conceptualize training materials based on data and research
•Communicate training needs and online resources
•Create training strategies, initiatives, and maintain a database of all training materials
•Contact and utilize outside vendors and resources for instructional technology
Quality Assurance Coordinator
•Ensures that company's quality-assurance standards and procedures are met.
•Review standards, policies, and procedures, as well as carry out programs to evaluate the effectiveness of existing programs.
•Monitors and aims to identify common customer issues, improve customer experience, and help standardize communication processes with customers.
•Works closely with many other departments within the company such as human resources to develop training and support for employees.
closely with our company Director in making travel arrangements, preparing reports, filing and organizing documents and performing basic bookkeeping tasks.
•Provides general administrative support.
•Helps prepare meetings and accurately record minutes from meetings.
•Performs office duties that include ordering supplies and managing a record database.
Microsoft Technical/Sales Support
Convergys Philippines
AsiaTown IT Park, Lahug Cebu City
incoming phone calls and provide support to callers experiencing mobile phone problems
•use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems
•If customer tech problems cannot be handled over the phone, technical support representatives schedule a repair crew to fix problems on-site
•respond to emails and online chat requests for technical support
Sta. Filomena, Alegria Cebu
Sta. Filomena, Alegria Cebu