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Maria Veronica Arca, Customer Service Representative

Maria Veronica Arca

Customer Service Representative·Mabanee

Kuwait

Bachelor's degree, Bcom bachelor in accounting management

Work experience

Total years of experience: 18 years, 9 months

Customer Service Representative

August 2016 - Present

Mabanee

Al Kuwait, Kuwait

I found this job using Bayt.com

August 2016 - Present

Company industry:
Real Estate
Job role:
Customer Service and Call Center

Management Asst/Immigration consultant

October 2006 - November 2008

Philinter center for english language Inc.

Philippines

October 2006 - November 2008

In-chArge of student passport
Responsible for updating their visa
Do the visa extension or any immigration related issue
Pick up and drop off foreign student at the airport
Liaising diffirent types of documents
Attends seminars and meetings
Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

ACCOUNTING CLERK

June 2004 - July 2006

Cebu Country Club

Philippines

June 2004 - July 2006

Prepare and submit customer invoices
Code, post and receipt payments
Prepare and coordinate deposit activities
Perform all necessary account, bank and other reconciliations
Monitor customer accounts for non payment and delayed payment
General accounts payable functions
Check, verify and process invoices
Prepare payments for signature
Sort, code and enter accounts payable data
Analyze discrepancies and unpaid invoices
Maintain vendor files
General Payroll functions
Collect, confirm and process timesheets and overtime
Verify taxes and other deductions
Prepare and distribute payroll checks
Track employee vacation and sick time
Company industry:
Entertainment
Job role:
Accounting and Auditing

Receptionist

June 2001 - May 2004

Marriott Hotel

Philippines

June 2001 - May 2004

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

TICKETING RESERVATION STAFF

October 1999 - April 2001

Cebu pacific Inc.

Philippines

October 1999 - April 2001

• Handling ticketing & reservations for customers.
• Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation of airline tickets, tour confirmation, booking / reservation etc..
• issue and re-issue revalidation.
• Maximize sales and revenues by booking and ticketing return journeys, selling holiday packages and other travel related products and services.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

University of Cebu

March 2004

March 2004

Bachelor's degree, Bcom bachelor in accounting management

Philippines

Skills

Knowlegeable in microsof word,excel and power point.has a strong knowledge in documentation
Expert
Knowlegeable in microsof word,excel and power point.has a strong knowledge in documentation
Expert
Has a strong analytical and research skills.
Expert
Has a strong analytical and research skills.
Expert

Languages

Filipino

Native Speaker