Customer Care
Al Zahra Private Hospital
مجموع سنوات الخبرة :4 years, 8 أشهر
Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
Produces information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.
Provides historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.
Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.
Secures information by completing database back-ups.
Maintains patient confidence and protects operations by keeping information confidential.
Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Maintains quality results by following and enforcing standards.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments