ماريا كريستينا Rivera

Responsible for providing administrative support in carrying out the day-to-day operations of the division.
Responsibilities:
▪ Coordinated meetings, room reservations, agendas, and minutes for faculty and internal teams.
▪ Compiled and maintained a list of students and advisers, assisted with scheduling meetings, and maintained TV screen and bulletin board updated.
▪ Assisted in organizing career events, guest lectures, seminars, etc., by collating details of participants and visitors, creating program newsletters/posters and handouts, and arranging logistics and catering for events.
▪ Liaised for the weekly course schedules and other clerkship information required by faculty members.
▪ Provided cross-coverage within the Division and assisted with proctoring exams as required.
▪ Maintained electronic calendars of faculty members, scheduled appointments, arranged meeting logistics, room reservations, remote meeting setups, itineraries, materials, and records, and transcribed and distributed meeting notes as required.
▪ Prepared, formatted, edited, and proofread coursework, syllabi, handouts, presentations, etc., and scanned and uploaded/posted them on the learning management system.
▪ Initiated and tracked purchase requisitions for inventory and supplies required by the faculty members and students.
▪ Assisted faculty members in submitting travel and other reimbursement claim forms and tracked them to ensure they were processed as per established guidelines.
▪ Supported communication flow by managing internal/external correspondence and documentation.
▪ Assisted in updating intranet/website materials and compiling meeting materials.
▪ Maintained the faculty area workroom, ensuring appropriate equipment, stationery supplies, and materials were available and in working condition.
▪ Handled incoming and outgoing correspondence; coordinated courier services through the mailroom.
▪ Raised Facilities and IT tickets as necessary.
▪ Performed additional administrative duties as assigned to support team operations.

 Act as the primary contact for the Regulation and Competition Affairs Department, and liaise with other departments/units, internally or externally/with government bodies, as appropriate.
 Schedule and arrange the internal and external meetings, appointments, and other responsibilities that may arise on his/her agenda.
 Manage all processing, filing, archiving, and retrieval of information to ensure accuracy, completeness, timeliness, integrity, and confidentiality of information at all times and in accordance with relevant policies.
 Draft /prepare responses to routine inquiries, and correspondences.
 Perform formatting and finalization of the documents produced by team members and arrange to secure signature/s of the approving signatory of the correspondence/s to be send-out to service providers.
 Sort, screen, and distribute incoming and outgoing mail, in accordance with relevant policies.
 Assist in the coordination, supervision, and completion of assigned projects as appropriate.
 Monitor and ensure correspondence-tracking matrix for both outgoing and incoming correspondences is up to date.
 Prioritize and complete assigned projects by required deadlines.
 Conduct weekly 1:1 meeting to all team members and lead weekly department meetings for updates and developments of cases and deliverables.
 Maintain and organize staff calendar / reminder system.
 Ensure that subscription for GSMA, Cullen, Arabadvisors, Meed and other information/data materials are active and raise the required budget request for renewal.
 Ensures confidentiality is maintained within the office and associated documentation.
 Input accounts payable receipts and invoices into company ERP system for payment and update department budget tracking sheet.
 Coordinate travel arrangements and itineraries for the Department Head.
 Coordinate and ensure day-to-day availability of supplies and equipment for the office.

 Working with the Senior Project Manager and Project Managers (on-site Doha - Hamad Medical City), act as a key support in the area of office administration.
 Provides support to the Project Managers and System Coordinators for meeting coordination and project document support.
 Coordinate and oversee the efficient workflow of the Document Controllers
 Maintain all legal documents for the office
 Assist Project Managers in the preparation of meeting documents
 Record minutes of non-technical meetings
 Preparation of agenda, scheduling and meeting invitations
 Coordinate user group meetings and presentations
 Provides clerical support and data entry using MS Office and other software packages
 Responsible for all activities relating to the license and rental of the branch office
 Coordination locally of the visits of staff from the Toronto office, in conjunction with the Head Office
 Activities related to the renewal of hotel contracts locally
 Liaises with the local authorities in securing visas and work permits as required
 Implements company documentation procedures and guidelines
 Issue, under guidance of Senior Project Manager or Toronto office, employment certificates to employees
 Coordinates insurance enrolment for new employees in conjunction with Toronto office
 Manages confidential communications
 Coordinates all filing and document issues with the Document Controllers.
 Ensures confidentiality is maintained within the office and associated documentation
 Participates in Project Team meetings
 Maintains conference rooms schedule and bookings and ensures rooms and facilities are appropriately provided
 Monitor expiries of Tender & Performance Bond
 Prepares invoice and supporting documents for submission to client
 Primary HR Recruitment, screening & testing of new staff to include visa/RP/Exit Permit facilitation

 Covers executive secretarial work, general administration, reception, finance & office accounts bookkeeping both receivables and payables.
 Act as central support function for both International SOS Qatar and EMSA Qatar
 First point of contact for clients, suppliers and staff hence being customer-focused and professionally approachable at all times.
 In-charge of all business correspondents from internal memos, external communications to procurement
 Administration of office petty cash ensuring funding provision to all expenses such as utilities etc.
 Maintains a financial record of daily transactions including EMSAQ’s bank account transactions and communicating with EMSA’s main branch accountant and ensure accounting is balanced
 Ensure monthly invoice is prepared, checked and delivered on schedule.
 Maintenance of extensive filing system with corresponding cross-references and ensures CRM database is updated on regular basis.
 Procurement duties to include liaising with suppliers, purchase orders, delivery notes, & managing stock
 Ensure to process renewal of office insurance, utilities, and company vehicles.
 Monitors RPs and multi-exit permit expiry dates of EMSA and ISOS staff and ensure to process renewal
 Arranges all logistical requirements from accommodation to transportation of staff and others required by clients.
 Primary HR Recruitment, screening & testing of new staff to include visa/RP/Exit Permit facilitation

 Report directly to both the Chief Financial Officer and the Chief Executive Officer.
 Coordination with all levels of management to gather & disseminate information.
 External communication & correspondence of contacts
 Follow through with meeting arrangements as needed.
 Coordinated with HR on interviewing new candidates/employees;
 Organized off-site corporate functions involving logistics, accommodation, F&B, travel arrangements and comprehensive materials preparation.
 Process expense reports as required by division heads on standard pro-forma
 Assist with customer-service, product availability and quality control related issues
 Assess assignments to determine the prioritization of work flow; Screen calls and mail.
 Devise and maintain extensive filing system and corresponding cross-referenced list.

 Professional Aviation Safety & Security, First-Aid trained, Excellent Public Relations, Proficient in catering applications in food & beverage, and with maximum exposure in flying experience whilst possessing hospitable interaction with international passengers from all 7 continents. Aircraft Qualification: Airbus A319, A320, A300 & A330, Promoted up to Cabin Service Director (CSD) who is responsible for the entire cabin crew on the carrier, managing the service delivery during the flight and taking responsibility for customer safety and comfort.

 The primary role is to ensure passenger safety and to deal with security and emergency situations. Ensure that all emergency equipment is in working order prior to take off and explain and demonstrate safety procedures and equipment to passengers. Give first aid when necessary and reassure passengers in the event of an emergency.

 Provided a positive and continuous contribution to the development and implementation of the cabin crew business plan to continually improve the performance and competitiveness of the cabin crew team and the service they provide to customers through leadership and management of cabin crew.

 Provided effective leadership, support, facilitation and management to achieve high standards and continuous improvements in the levels of Customer satisfaction, Marketing of the airline through the cabin crew team’s performance, Team Performance and productivity, Cost effective use of capital and resources, Personal performance earning and maintaining the highest reputation for impressive, friendly, professional customer service through both personal and that of crew, demonstrating flexibility and initiative when circumstance require adjustments to normal procedures, developing and maintaining skills required of the position.

Provided and ensured maximum safety environment and security for passengers on Philippine domestic routes. Performed an outstanding customer service to all customers in order to increase their loyalty and establish the reputation and image of Cabin Crew as distinct competitive advantage for the company. Aircraft Qualification: Boeing B737-200 & 300 series.

University teacher on subjects related to the Internet, HTML, Electronic Spreadsheet, Database Management, Structured Programming Language, Computer Concepts & Fundamentals, and Presentation Skills using Power Point. Developed and implemented programs to encourage student participation, Supervision in the maintenance and enforcement of school policies, Participated in leadership training and faculty workshops, Responsible for preparing syllabus and course requirements, prepared discussion sections and grading policies, responsible for providing guidelines to students to help them complete course projects, presented various types of learning materials in the form of audio, books and visual trainings to name a few.

Specialized in the correlation of economic data for corporate publications, assisted in the general recruitment & manpower requirements of the company, word processing projects, including large-scale mailings, correspondence, and manuals, handle inventory and requisitioning of supplies with research to secure savings on all items, facilitate the accurate and timely writing, editing, and preparation of corporate communication including clerical work, executive secretarial & first-hand trouble-shooting of all computer systems.