مريم الشحي

BRANCH MANAGER في MASHREQ BANK

• جمهورية أفريقيا الوسطى
• أغسطس 1997 إلى ديسمبر 2014

• Manage to achieve financial and non financial target & successfully meet customer’s expectation
• Capitalize on the new business opportunities within the local trade boundaries
• Adopt retention, expansion, attrition and cost management tactics in order to increase market value
• Coach & develop local market team capabilities towards better implementation of REAC strategies
• Handle delegated authorities relating to operational functionalities
• Provide feedback on market dynamic, to recommend product re-posting accordingly
• Handle internal service issues by re-enforcing the service oriented behavior across branch functionalities.
• Report operational deviation to ensure acceptable branch audit rating.
• Improve branch staff satisfaction results through team building, staff motivation & coaching
• Resolves complex customer problems by practicing the delegated authorities and coordinating with the other partners