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تم إلغاء حظر المستخدم بنجاح
مريم المتروك, Key Account Manager

مريم المتروك

Key Account Manager·Tharwah

المملكة العربية السعودية

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 9 سنوات, 2 أشهر

Key Account Manager

أكتوبر 2025 - حتى الآن

Tharwah

الدمام، المملكة العربية السعودية

أكتوبر 2025 - حتى الآن

• Increased customer satisfaction rate by 25% through enhancing communication strategies and optimizing key account management
processes
• Managed and developed strategic accounts by creating business plans aligned with client objectives and operational requirements
• Led cross-functional coordination to ensure efficient execution of projects and services while maintaining high-quality standards
• Prepared technical and financial proposals to support business expansion and long-term strategic partnerships
مجال الشركة:
الاستشارات الإدارية
الدور الوظيفي:
المبيعات

Key Account Officer

أكتوبر 2023 - أكتوبر 2025

GBNTC

الخبر، المملكة العربية السعودية

أكتوبر 2023 - أكتوبر 2025

• Achieved 20% growth in the client base through strengthening business relationships and securing new partnership opportunities
• Managed client relationships and monitored operational and commercial requirements to ensure business continuity
• Analyzed client needs and provided tailored solutions to improve service quality and customer experience
• Monitored daily sales activities and prepared performance reports to support operational targets
مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
التدريب والتطوير

Branch Supervisor

ديسمبر 2020 - سبتمبر 2023

Marina

القطيف، المملكة العربية السعودية

ديسمبر 2020 - سبتمبر 2023

• Contributed to increasing sales by 18% through improving team performance and enhancing customer service operations
• Supervised daily branch operations to ensure workflow efficiency and compliance with operational standards
• Led the team and monitored KPIs to achieve monthly sales and operational targets
• Enhanced customer experience by resolving concerns and improving service quality standards
مجال الشركة:
الخدمات المالية
الدور الوظيفي:
التمويل والإستثمار

ADVANCE & PREMIER RELATIONSHIP MANAGER

نوفمبر 2015 - يوليو 2017

SABB Bank

القطيف، المملكة العربية السعودية

نوفمبر 2015 - يوليو 2017

Increased clients’ investment portfolio growth by 15% through customized financial solutions and sustainable client relationships
•
Provided specialized financial advisory services and managed relationship portfolios based on investment objectives
•
Ensured compliance with risk management policies and banking regulations while maintaining service excellence
•
Analyzed clients’ financial goals and recommended banking solutions to support asset growth and client loyalty
مجال الشركة:
البنوك

CUSTOMER SALES SUPERVISOR (A).

ديسمبر 2013 - أكتوبر 2015

ANB Bank

القطيف، المملكة العربية السعودية

ديسمبر 2013 - أكتوبر 2015

•
Achieved 22% sales growth by enhancing customer service strategies and improving team performance
•
Supervised the sales team and managed daily branch operations to ensure operational efficiency
•
Developed relationships with existing clients and acquired new customers to support product and service growth
•
Monitored sales performance and prepared daily reports to support monthly business targets
مجال الشركة:
البنوك

التعليم

University of Dammam

يونيو 2013

يونيو 2013

بكالوريوس، Marketing

المملكة العربية السعودية

المعدل التراكمي (نقاط): 4.04 من 5

المعدل التراكمي (نقاط): 4.04 من 5

Studied core marketing principles, consumer behavior, business development, sales strategies, and market analysis. Developed strong communication, relationship management, and analytical skills through academic projects and presentations.
عرض المرفق

Skills

Problem Solving
Expert
Problem Solving
Expert
Sales Management
Expert
Sales Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Team Building
Expert
Team Building
Expert
Management
Expert
Management
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert
Team Building
Expert
Team Building
Expert
Management
Expert
Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Marketing
Expert
Marketing
Expert
ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
FINANCE
Expert
FINANCE
Expert
Power BI
Expert
Power BI
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
CUSTOMER RELATIONSHIP MANAGEMENT
Expert
SALES
Expert
SALES
Expert
COST ACCOUNTING
Expert
COST ACCOUNTING
Expert
STRATEGIC MANAGEMENT
Expert
STRATEGIC MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
PLANNING
Expert
PLANNING
Expert
Sales Management
Expert
Sales Management
Expert
Ability to motivated staff and maintain good relations with others.
Expert
Ability to motivated staff and maintain good relations with others.
Expert
Time Management
Expert
Time Management
Expert
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
DECISION MAKING
Intermediate
DECISION MAKING
Intermediate
LOANS
Intermediate
LOANS
Intermediate
PROJECT PLANNING
Intermediate
PROJECT PLANNING
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Project Management Professional (PMP)
Project Management Institute
Jun 2026 - Jun 2029
عرض الشهادات
Retail Banking Professional Foundation Certificate (RBPFC)
Credit Advisor Professional Exam – Second Edition
Crisis Management in Supply Chain
Money Laundering, Terrorist Financing, International Sanctions, and Global Ban Lists
Financial Crimes, Corruption, and Fraud
Financial Analysis | Future Path Career Essentials Program
Professional Project Management Program – 35 Training Hours
Project Management Professional (PMP)
Project Management Institute
Professional Certification
Retail Banking Professional Foundation Certificate (RBPFC)
Credit Advisor Professional Exam – Second Edition
Crisis Management in Supply Chain
Money Laundering, Terrorist Financing, International Sanctions, and Global Ban Lists
Financial Crimes, Corruption, and Fraud
Financial Analysis | Future Path Career Essentials Program – Misk
Professional Project Management Program – 35 Training Hours
Project Management Professional (PMP) Training Program
Professional Project Management PMI-PMP Training Program.
Crisis Management in Supply Chain.
Money laundering
Financial crimes, corruption, and fraud.
Financial Analysis. Future Path Career Essentials Program.
Credit Advisor Professional.
RBPFC Certificate.
Crisis Management in Supply Chain.
Money laundering, terrorist financing, international sanctions, and global ban lists.
Financial crimes, corruption, and fraud.
Financial Analysis. Future Path Career Essentials Program.
Credit Advisor Professional.
RBPFC Certificate.
Credit Advisor Professional.
crimes, corruption and fraud.
Financial Analysis. Future Path Career Essentials Program.
RBPFC Certificate.
Crisis Management in Supply Chain.
Credit Advisor Professional.
Dec 2021
عرض الشهادات
RBPFC Certificate
Aug 2014
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الهوايات والاهتمامات

reading books