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Mariam Mostafa, Customer Service Representative

Mariam Mostafa

Customer Service Representative·Concentrix - Egypt

United Arab Emirates

Bachelor's degree, German Languages And Literature

Work experience

Total years of experience: 3 years, 0 months

Customer Service Representative

June 2023 - Present

Concentrix - Egypt

Cairo, Egypt

June 2023 - Present

Bilingual German and English speaker for Expedia account. Expert in flights and hotels systems such as Amadeus and Sprk with a sales experience.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Hospitality and Tourism

HR Recruiter

October 2023 - June 2024

Concentrix - Egypt

Cairo, Egypt

October 2023 - June 2024

Interviewed monolingual and bilingual German and English speakers for all of the German accounts in the company. Owner of more than 10 classes.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Education

Kafrelsheikh University

June 2024

June 2024

Bachelor's degree, German Languages And Literature

Egypt

GPA (percentage): 90%

GPA (percentage): 90%

German department in which I studied Germanistiks and English was my second language

Skills

Teaching
Expert
Teaching
Expert
English
Expert
English
Expert
German
Expert
German
Expert
Foreign Languages
Expert
Foreign Languages
Expert
Customer Care
Expert
Customer Care
Expert
GDS knowledge with a great experience in AMADEUS and SPRK systems
Expert
GDS knowledge with a great experience in AMADEUS and SPRK systems
Expert
Great experience in hospatilaty and hotels’ systems
Intermediate
Great experience in hospatilaty and hotels’ systems
Intermediate
Communication skills
Expert
Communication skills
Expert
Report writing and presenting
Expert
Report writing and presenting
Expert
Computer skills and Microsoft applications
Expert
Computer skills and Microsoft applications
Expert
B2 German and English speaker
Expert
B2 German and English speaker
Expert
Customer Service
Expert
Customer Service
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Talent Acquisition
Expert
Talent Acquisition
Expert
Hiring
Intermediate
Hiring
Intermediate

Languages

German
Expert
English
Expert

Training and Certifications

Certifications
CRM
CRM
IELTS
Jul 2018
Transkript B2 level
Jun 2022

Hobbies

  • drawings, photography
    I won the 1st place in drawing at university