HR Adminstrative Assistant
Franke Kitchen Systems Egypt
Total years of experience :13 years, 9 Months
HR Responsibilities:-
Recruitment:-
• Execute the recruitment process upon receiving approved hiring requests.
• Responsible for the job postings in appropriate channels ensuring maintaining professional image of Franke.
• Maintain active, organized & qualified candidates for various positions.
• Screen & shortlist qualified candidates and coordinate with concerned departments heads & and the candidates for the interviewing process.
• Support completion of job applications materials and documents.
• Develop a hard copy filling system for the shortlisted candidates as per the decision taken.
• Execute recruitment administration & correspondence (regret letters, offer letters … etc., ) according to agrees processes and timescales.
• Develop testing tools for recruitment.
• Assist in formulating and updating the job descriptions.
• Advice selected candidates with needed hiring documents.
• Responsible for newly hired in-boarding & orientation process.
Training and development:-
• Handle internal training coordination (booking conference rooms, materials, facilities, needed handouts, attendees list, training evaluation feedback).
• Coordinate for external training with the training providers and handles internal correspondences to ensure training plan implementation.
• Collect updated training calendars from training providers assess them and recommend best of them.
• Assist in formulation of the training plan.
• Pertain training & development appropriate records in the employees' files.
• Execute follow up on training implementation & feedback evaluation.
• Coordinate the payment process.
• Assist in the development of the appraisal systems.
Admin. Responsibilities:-
• Answers all incoming telephone calls, determines purpose of callers, handle caller inquires and forward calls to appropriate personnel or department.
• Welcomes on-site visitors, determines nature of business, and directs visitors to appropriate personnel.
• Receive and distribute the daily mail and vendors invoices.
• Maintain and monitor the stock and distribution of the stationary and office supplies.
• Maintain invoices bookkeeping and distribute them to concerned department.
• Arrange transportation booking and car rental request when required.
• Update and maintain extension list.
• Maintain filling of all HR and training documents.
• Responsible for courier delivery and pick up.
• Creating purchase orders for the HR department.
• Monitor daily attendance.
• Managing the company's messenger and the company's car.
• Creates and prints memos and announcements.
• Maintain and updates appointments calendars.
• Answers questions about the organization and provide callers with address, directions, and other information.
Answer incoming calls from customers professionally.
Answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Research required information using available resources.
Provide customers with product and service information.
Enter customer information
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary