مريم Dhu

-Providing tactical planning & deliver relevant communications internally to advance the goals & priorities of the business.
-Developing & writing communication materials including internal employee communications & communications for regional executives.
-Planning, organizing & coordinating events including tradeshows, customer & partner events & other corporate events with the group organizing committee.
-Interacting & coordinating with all the Marketing authorities in the relevant subsidiaries pertaining to the Group.
-Creating & developing a company-wide-go-market plan, working with the team to execute.
-Creating scripts & supervising the call center agents to ensure the quality & the fluency & accuracy of the response.
-Remodelling the contents of the company profiles pertaining to each subsidiary.

-Improving customer service quality results by studying, evaluating, and re-designing processes & managing the implementation.
-Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants & handling all customer major complaints.
-Visiting customers for the provision of one-to-one service and assuring the quality of the services.
-Planning the customer reward programs, events etc.
-Assisting in re-building & re-designing the company website.
-Supervising customer service teams, learning about the products or services of the organization and following up-to-date with modifications.
-Maintaining quality relationship with Customers, Suppliers & Partners.
Achievements:
-Created & developed the Manuals & Process flow charts for the entire company, i.e. Customer service, Sales & Marketing dept., Wireless & Network Dept., Procurement and Human resources Dept.
-Ensured the excellence of the services by rectifying the complaints, through one to one meetings with corporate clients.
-Customers rewards plan.

-Analysing yearly purchases & budgets based on data collected from each department & reporting to CFO.
-Responsible for purchasing and negotiating materials, equipment and supplies from vendors for the Company.
-Generated/issued Requests for Quotations (RFQs) and Request for Proposals (RFPs) to prospective suppliers.
-Evaluated vendor quotes and services to determine most desirable supplier(s) for procurement requirements of various commodities.
-Negotiated purchase order pricing, terms and conditions.
-Introducing and maintaining Purchasing Manuals to effectively communicate agreements
Achievements:
-Responsible for purchasing telecoms related hardware and software for the company; Negotiated sales of USD 95, 000 in 2009/2010
-Evaluated vendor’s for enlistment into the company enabling them to quote for projects / supplies. Enlisted 35 Vendors in a year.
-Development and implementation of Procurement Manuals and Vendor Management process.

Reconciliation
-Reconciling UAE Central Bank’s Accounts Transaction on daily basis.
-Reconciling Nostro Accounts’ and Mirror Accounts’ transactions on daily basis.
Letter of Credits (UCP600)
-Issuing and amending L/Cs
Lodgments under Letter of Credits (UCP500/UCP600)
-Lodging Collection Documents under L/Cs (Payment against documents and documents acceptance)
Settlements / Retirement under Letter of Credits (UCP500/UCP600)
-Retiring collection documents under L/Cs (Payment against documents and documents acceptances)
-Reversing Loans against Trust Receipts
Swift Correspondence
-Working with SWIFT (Paygate / Swift Alliance Messenger- MT202/ 199/ 499/ 700/ 707/ 799/ 999)
Central Processing Unit
-Calculating and processing Inward / Outward Telex Transfers
-Generating Daily MIS reports pertaining to Central Bank’s transactions
-Settlement/Lodgment of cheques under Foreign Bills Collection
-Generating Daily/Monthly MIS for Daily/Total transactions transferred in Foreign Currency

-Identifying resources and administrative steps needed for project completion, creating presentation for the concepts.
-Contacting appropriate participants such as various internal and external units.
-Providing Visas & relevant documentation for exhibitors (Dubai Global Village 2002 and 2003).
-Reviewing project assignment to determine scope and diversity of involvement and resources needed.
Achievements:
-Sudanese Pavilion- Dubai Global Village 2003
-Canadian Pavilion- Dubai Global Village 2004
-Pitch Presentation for World Youth Football Cup 2003- Abu Dhabi

-Invoice handling, reporting on feedbacks of logistics and distribution of raw materials.
-Taking minutes of the board and staff meetings and inventory check.
-Documentation
-Handling travel arrangements