Airport Ground Services Executive
Qatar Airways
مجموع سنوات الخبرة :9 years, 7 أشهر
Developing growth strategies and plans
Managing and retaining relationships with existing clients
Increasing client base
Having an in-depth knowledge of business products and value proposition
Writing business proposals
Negotiating with stakeholders
Identifying and mapping business strengths and customer needs
Researching business opportunities and viable income streams
Following industry trends locally and internationally
Drafting and reviewing contracts
Reporting on successes and areas needing improvements
Documents details of telephone conversation and actions taken. Completes transactions, records of complaints and actions taken, comments using internal PC systems.
▪ Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
▪ Answer inquiries and obtain information for general public customers, visitors, and other interested parties.
▪ Collaborate with departmental coordinators on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.
▪ Coordinate and maintain daily attendance and annual vacation records on employees.
▪ Reviews completeness of documentation and prepares document transmittal
Answering all incoming calls / emails and re-routing them to relevant parties.
-Meeting and greeting visitors ensuring they are signed in and inducted.
Opening, distributing, collecting and taking the post.
Communicating directly with clients and insurance companies.
Handling queries from both external customers and internal calls.
Assessing a client’s needs then matching their insurance requirements.
Dealing promptly with incoming telephone calls, post and e-mail enquiries.
-Maintaining a client’s portfolio including claims and enquiries and renewals.
Assisting in renewal terms, rebooking exercises, client registers & other necessary documentation.
-Presentation and filing of documents and drawings.
Filing of all insurance claims with all relevant data, claims documentation & concurrences on claims working & settlements.
-Responsible for maintaining hard copy information.
Answering telephone calls and dealing with face to face enquiries. Politely greeting patients and visitors to the center.
Explaining the practice procedures to new patients.
Dealing with all requests in an efficient and courteous manner.
Writing letters and correspondence on behalf of the surgery and Medical staff.
Scheduling appointments for patients.
Maintaining a clean reception area to show a professional image.
Arranging for clinical nurses to check a patient’s blood pressure, height and weight.
Making sure that the appointments system runs smoothly.
Screening enquiries for the doctors and medical staff.
Checking patients in and out.
Accurately collecting information and personal details about patients.
Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
Duty officer