Head of Department - Administration
HMG
Total years of experience :15 years, 7 Months
Head of Admins
•Managing daily office operations, negotiates contracts, managing vendor relationships, develops and oversees office standard operating procedures
•Receiving all Property Documents
•Handling property Reservation
•Handling Property Insurance
•Reviewing Property Contract
•Receiving AML Documents
•Organize and maintain documents in electronic filing systems
International Relations Executive and CEO Business Associate
•Handling Chairman & Group Director Emails
•Following up the flow of work for all departments
Handling employees Contracts
Handling employees Visas
Preparing documents of Civil ID
Taking appointments for Medical and finger prints
Responsible for dependant Visas
Responsible for Daily Report
Tracking employees Files
Pre-registration at Front Office
Updating patient’s profile
Taking patient’s appointment and confirming it
Making Bills
Dealing with Insurance companies
Handling Clinic’s Cashier
To be aware of all internal memos, activities, and promotions.
To be aware of all functions to guide the Guests while being the lobby attendant
Send Birthday letters to guests ( special amenities if in-house )
Prepare amenities requisition ( of next day and update it on same day )
To assist and escort guest upon arrival and upon request
Make courtesy calls for Guests in House
Promotes in-house facilities and special events and activities
Pre-registration at Front Office
Updating In House patient List, Baby’s Data and Baby Tracking
Personal welcome letters
Handling telephone calls
Making courtesy calls
Escorting the Guests and attending the Lobby
Preparing the Birth certificates
Guest Relations Officer Pre-registration at Front Office Personal welcome letter Info about date seeing and relevant booking procedure To be aware of all internal memos, activities, and promotions. To be aware of all functions to guide the Guests while being the lobby attendant Send Birthday letters to guests ( special amenities if in-house ) Prepare amenities requisition ( of next day.then update it on same day ) To assist and escort guest upon arrival and upon request Make courtesy calls with all guests (by phone, or by visiting breakfast and lunch outlets…) Call next day departures to confirm c/out date and time, and follow up on same day departures Inspect rooms and amenities In-Room check in for Top VIP’s Handle Guests special requests & complaints Handling telephone calls & reservations
As mentioned before
All Guest Relation roles.
Providing client and customer support. Providing public relations support. In addition, helping to develop the annual marketing plan, preparing updates to the plan, and reviewing action plans.