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Mariam Hadadi, Administrative Assistant (Digital Department)

Mariam Hadadi

Administrative Assistant (Digital Department)·Alinma Bank

Saudi Arabia

Bachelor's degree, الدراسات الإسلامية

Work experience

Total years of experience: 4 years, 7 months

Administrative Assistant (Digital Department)

August 2025 - March 2026

Alinma Bank

Riyadh, Saudi Arabia

August 2025 - March 2026

• Supported digital operations and ensured smooth daily workflow.
• Managed digital requests through CRM and followed up until completion.
• Updated operational data within digital systems to ensure accuracy.
• Coordinated tasks between internal departments to meet deadlines.
• Provided administrative and operational support to the digital team.
• Improved customer experience by handling digital inquiries efficiently.
• Reviewed and verified requests to reduce operational errors.
Company industry:
Banking

Digital Sales Specialist

July 2023 - August 2025

Al‑Rajhi Bank

Riyadh, Saudi Arabia

July 2023 - August 2025

• Managed a diverse portfolio of digital banking products, including debt purchase

programs, personal financing, and credit cards, ensuring accurate processing and

timely completion.
• Handled complex customer cases by identifying needs, resolving issues efficiently,

and maintaining a high level of customer satisfaction.
• Collaborated with the Credit Department to review applications, verify eligibility, and

accelerate approval decisions.
• Utilized persuasive communication and needs‑based selling techniques to increase

product adoption and strengthen customer engagement.
• Supported team operations by coordinating tasks, sharing updates, and contributing

to a smooth and efficient digital workflow.
Company industry:
Banking
Job role:
Sales

Data Entry Specialist

June 2021 - March 2023

Masar Company

Riyadh, Saudi Arabia

June 2021 - March 2023

• Managed and organized digital data used for reporting and operational analysis.
• Ensured accuracy and consistency of digital records supporting business and media reporting needs.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

Imam Muhammad bin Saud Islamic University

March 2023

March 2023

Bachelor's degree, الدراسات الإسلامية

Saudi Arabia

حصلت علي الدرجه العلميه
View attachment

Skills

CUSTOMER ACQUISITION MANAGEMENT
Expert
CUSTOMER ACQUISITION MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DIGITAL SALES
Expert
DIGITAL SALES
Expert
ECONOMICS
Intermediate
ECONOMICS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
WORKFORCE PRODUCTIVITY
Intermediate
WORKFORCE PRODUCTIVITY
Intermediate
CONSUMER DEBT
Expert
CONSUMER DEBT
Expert
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DIGITAL MEDIA
Intermediate
DIGITAL MEDIA
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate
Management
Expert
Management
Expert
Business Development
Intermediate
Business Development
Intermediate
Administration
Expert
Administration
Expert
Negotiation
Expert
Negotiation
Expert
Administrative
Intermediate
Administrative
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
OPERATIONAL DATA STORE
Intermediate
OPERATIONAL DATA STORE
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
Data Entry
Expert
Data Entry
Expert
Accounting
Beginner
Accounting
Beginner
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Effective Negotiation – Doroub
Leadership Skills
Financial Advisor
Operational Risk Management
Data Analysis using Power BI
Effective Negotiation – Doroub
Leadership Skills
Financial Advisor
Operational Risk Management
Data Analysis using Power BI
-Financial Advisor
Keys to effective negotiation
-Team Leadership Skills
Operational risk management in financial institutions
Data analysis and reporting using Microsoft Power BI
Keys to Effective Negotiation
Team Leadership Skills
Customer Service Excellence
Financial Advisor
Keys to effective negotiation
Team Leadership Skills
Customer Service Excellence

Hobbies

  • Customer relationship no agent