Business Partner/HR consultant
Ashkal W Alwan - Trading
Total years of experience :24 years, 4 Months
Business Partner/HR Consultant - Trading Company (A.w.A) - Responsibilities:
Setting up HR operations/
Planning and Strategy/
Participated in the Business Plan/Budgets/Compliance and Legal Responsibilities/Networking, Marketing, and Sales/Customer Service Duties/ Employees and Human Resources
August 2020 to June 2021 Freelance Services/HR Operations Consultant
Hiring, setting up organization structure, Defining Hiring Strategy (Recruitment Guidelines) & positions, and setting up joining formalities (probationary assessment evaluations, exit interviews, staff survey, staff attendance, induction.
10/2018 to July 2020
Group HR & Administration Manager
Al Ahli Holding Group - Dubai, United Arab Emirates
UAE (Dubai, Abu Dubai, Al Ain, Ras Al Khaimah, Fujairah) and Oman
Business Functions/Activities
Dubai Outlet Mall (Retail), New Age Fitness (operator of Golds Gym International), 117 Live Events, Rethink Technologies (Information Technology).
Emirates General Construction (Contracting), Gulf Spring (Contracting), Al Ahli Plastics (Manufacturing), Emirates Engineering & Steel (Manufacturing), Al Ahli Transport.
Responsibilities
Overseeing all areas of HR, including compliance, employee relations, performance management, recruiting, benefits, and training and development.
Providing HR consultation, supporting senior management with designing the business strategy and operationally rolling it through to different business units.
Managing the recruitment process for employees (manage orientation of new employees, process of probationary reviews, employee evaluations and terminations).
Analysing skills and qualities required for each job across the units.
Developing strategic objectives and KPI’s across all the units.
Managing contracting process and directly involved with the senior management levels.
Identifying training/skills/competency needed within the Group.
Coordinating career development & succession planning in partnership with line management.
Developing a skills development plan for staff within prescribed timeframe based on needs of each Business Unit Manager.
Controlling execution of all HR transactions submitted to ensure compliance with Company Internal Policy.
Implementing performance management initiatives to ensure enhanced skills and knowledge.
Overseeing and managing the probationary Period and Annual appraisal system, ensure goals are set and KPIS.
Updating and implementing all HR policies and procedures.
Budget and Cost Management control - driving HR related cost saving and managing HR budgets as set by senior managers and working in conjunction with Head of Finance.
Managing the HR system and compile monthly management reports as required.
Acting as a support agent to all the Business Units, General Managers, Head of Departments, Regional Managers, COO, and CEO, across UAE, Oman & other businesses.
Providing consultation to Top Management, on various related business HR issues (Job Descriptions, KPI's, employee relations, Labour & Complaints, Budgets, Benefits, recruitment, staff performance review, inspections, disputes and penalties, communication, and external updates.)
Managing court cases and MOL complaints with Legal Team.
Managing Employee Relations and Grievances.
Investigating all cases arising due to breach of policies and procedures (such as fraud, theft, absenteeism, unethical behaviour, low performance, harassment and absconders).
Achievements:
· Developed and managed the Personal Objectives per BU
· Trained and advised department heads on HR policy and procedures
· Introduced new benefits to employees and managers
· Conducted training needs analysis/ developed training plans
· Developed a business continuity plan at time of Covid-19
· Enhanced the code of conduct process and company values
· Conducted Monthly meetings with Business Units to resolve all their concerns
· Acted as coach/consultant to senior leaders of each activity on HR related issues
· Up to date with applicable Labour and employment laws and legislation.
May 2015 to Sept 2018
Head of HR and Administration Man
ager (New Age Fitness (Operator of Gold's Gym International) -UAE & Oman
- Beirut, Lebanon
•Set up the country Strategy with senior management involving the Organizational Structure, Manpower Planning, Salary Scale, Policies and Procedures, Supplementary Policy, Legal Contracts, Internal Rules and Regulations, Joining formalities, Guidelines for Reward and Recognition.
•Set up the Human Resources department for MAF Carrefour's first presence in Lebanon. This included both head office and the store Hypermarket (Commercial and Service Department).
•Reviewed the staff cost percentage Budget of Store and Head Office for year 2015 by reducing many operational expenses (staff uniform, stationary, service providers)
•Designed HR Supplementary Policy in compliance with Lebanese Labour Law, aligning it with default company policy.
•Recruited a range of staff force between 280 to 330 employees, positions Food and Non-Food staff level, middle management, and senior managers based on job description and approved competencies.
•Developed Staff Evaluation Performance Criteria. Built up salary increase percentage system to be online with country pay scale.
•Built the HR Standard Management according to Lebanon MOL.
•Recorded with Social Security within 15 days of employment to avoid penalties imposed.
•Participated in Lebanon Career Fair “Biel” and registered a total number of applications of 1, 500 in one day. Participated in 4 University Career Fairs.
•Built connections with MOL, lawyers, consultants and service providers.
•Reduced Annual Leave provision in 2014 to 50%. Reduced negative amounts in Full and Final settlements of employees by 35%.
•Reduced training external cost by involving managers from different countries attend in Lebanon it module.
•Upgraded many supervisors to managerial level positions, supporting career development and staff cost budget saving across the company.
•Transferred successfully Department Head Level to Assistant Store Manager to Iraq within a year.
•Interviewed Managerial positions for Head Office operations as part of support to their operations, project manager and audit manager.
•Participated in change of process through subcommittee of el-earning project, Security and Safety, Business Continuity Plan.
•Yearly Planned the External Training across the country based on seniority level.
•Reviewed SWOT analysis according to the country economical and security situation.
•Analysed points of weakness and build up Action Plan to improve the communication, teamwork, working environment, career development and daily operations.
•Reviewed quarterly the customer complaints log and build up an action plan to assist store management improve work performance.
•Conducted Exist Interviews for Junior, middle and senior manager level.
•Approved Disciplinary Actions for employees based on Country Law and Internal Company Policy.
•Reviewed Quarterly Probationary Evaluation of newly hired managers.
HR functional Areas to focus on quality and efficiency including recruitment, data management, job rotation, HR communication on initiatives and achievements.
•Improved staff accommodation living standards.
•Developed Rewards and Recognition program to improve employees' motivation.
•Reinforced employee’s development training programs.
•Renegotiated company contracts that impacted huge Budget savings.
•Supported and Improved the Government Relations Compliance Activities. Employees Grievances.
•HR hot and cold communication.
Supported with Store Structure, Employees Induction and on-boarding activities including Attendance schedule, Employees Administration related tasks, Payroll reconciliation, Medical and Life Insurance, Staff Cost Budget, Company Magazine, recruitment, Market Studies from real estate agents
Achievements: Implemented the HR Standard Management (administration and policies) across the GCC (UAE, Kuwait, Bahrain, Qatar, Oman)
of HR Administration procedures across GCC Stores
•Creation of HR Processes and Forms (Payroll process and forms, internal and external transfers)
•Setup of visa application forms to manage store recruitment activities (employment visa, family residency, visit visa, labour cards and contracts)
•Set up of HRMS (forms and offer letters, internal procedures, probationary confirmation, and reference letters)
•Company Handbook for staff and senior management
•Re-arrangement of filing system; Outlined company revised policies and procedures with KPMG.
•Formalized job descriptions with Hay Group.
English Literature