Mariam عابدين

• Oversee day-to-day office operations, ensuring smooth workflow,
compliance with company policies, and high administrative standards.
• Act as Personal Assistant to senior management, managing complex
calendars, meetings, travel arrangements, and confidential
correspondence.
• Coordinate internal and external communications, liaising with clients,
vendors, and stakeholders on behalf of management.
• Supervise and support administrative staff, providing guidance, task
delegation, and performance follow-up.
• Implement and improve office procedures and systems to increase
efficiency and reduce operational costs.
• Manage office budgets, procurement, and vendor relationships, ensuring
cost control and service quality.
• Maintain HR and employee records, including attendance, leave tracking,
and compliance documentation.
• Support recruitment and onboarding processes, ensuring smooth
integration of new hires.
• Organize company meetings, events, and team activities to support
engagement and company culture.
• Prepare reports, presentations, and documentation for management review
and decision-making.

• Directed pre-opening reservations setup, including software implementation
and CRM integration.
• Built a VIP database to secure strong advance bookings for launch events.
• Developed and implemented reservation SOPs, guest protocols, and
confirmation procedures.
• Coordinated with marketing and PR for guest list management during soft
openings and press events.
• Supervised and trained reservations team to deliver premium booking
experiences.
• Designed revenue models for tables, bottle service packages, and event
allocations. Applied upselling strategies to maximize revenue.
• Resolved booking conflicts and last-minute changes effectively.

• Improved data and office systems through digitalization.
• Reduced paper waste by 30% with electronic archiving.
• Streamlined call handling with auto-responder scripts.
• Delivered marketing presentations securing multiple NGO projects.

• Led the development and execution of the reservations strategy for a high-end nightlife venue, significantly boosting operational efficiency.
• Introduced innovative booking systems that optimized the reservation workflow, resulting in enhanced guest satisfaction.
• Established a detailed VIP database, strengthening connections with high-value clients and improving loyalty.
• Designed and implemented reservation SOPs, guaranteeing a flawless and unforgettable guest experience.
• Partnered with marketing, PR, and entertainment teams to elevate brand visibility and drive guest engagement.
• Focused on continuous improvement, leveraging guest feedback to refine operations and enhance service delivery.

• Implemented customized reservations system with table maps, spend rules,
and VIP profiles.
• Built VIP, influencer, and promoter database to drive event attendance.
• Developed SOPs for reservations, confidentiality, and VIP arrivals.
• Established dynamic pricing and table minimums for peak periods.
• Upsold premium experiences including private booths and bottle service
upgrades.
• Monitored occupancy and turnover to maximize covers and average spend.
• Produced weekly and monthly performance and revenue reports

• Increased branch visibility through community initiatives.
• Led customer relations and staff performance coaching.
• Promoted sales-driven culture to boost customer loyalty.
• Reduced hiring costs by 35% through optimized recruitment strategies.

• Led a customer service team in a fast-paced call center, significantly boosting operational efficiency and guest satisfaction.
• Analyzed performance metrics to identify areas for continuous improvement in reservation processes, resulting in streamlined operations.
• Mentored and developed team members to provide outstanding service, cultivating a culture of excellence and accountability within the team.
• Maintained rigorous quality assurance standards, consistently surpassing client KPIs and enhancing overall guest relations.
• Collaborated with cross-functional teams to optimize operational workflows, ensuring seamless guest experiences from reservation to service delivery.
• Championed initiatives that improved team morale and engagement, leading to higher retention rates and a more motivated workforce.