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تم إلغاء حظر المستخدم بنجاح
Mariam عابدين, OFFICE MANAGER/ Personal Assistant

Mariam عابدين

OFFICE MANAGER/ Personal Assistant·BOF TECH

الإمارات العربية المتحدة

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 0 أشهر

OFFICE MANAGER/ Personal Assistant

نوفمبر 2025 - حتى الآن

BOF TECH

دبي، الإمارات العربية المتحدة

نوفمبر 2025 - حتى الآن

• Oversee day-to-day office operations, ensuring smooth workflow,
compliance with company policies, and high administrative standards.
• Act as Personal Assistant to senior management, managing complex
calendars, meetings, travel arrangements, and confidential
correspondence.
• Coordinate internal and external communications, liaising with clients,
vendors, and stakeholders on behalf of management.
• Supervise and support administrative staff, providing guidance, task
delegation, and performance follow-up.
• Implement and improve office procedures and systems to increase
efficiency and reduce operational costs.
• Manage office budgets, procurement, and vendor relationships, ensuring
cost control and service quality.
• Maintain HR and employee records, including attendance, leave tracking,
and compliance documentation.
• Support recruitment and onboarding processes, ensuring smooth
integration of new hires.
• Organize company meetings, events, and team activities to support
engagement and company culture.
• Prepare reports, presentations, and documentation for management review
and decision-making.

مجال الشركة:
تجارة السلع

RESERVATION AND GUEST RELATION MANAGER CONSULTING

أبريل 2025 - فبراير 2026

Geisha, Opal Room,

دبي، الإمارات العربية المتحدة

أبريل 2025 - فبراير 2026

• Directed pre-opening reservations setup, including software implementation
and CRM integration.
• Built a VIP database to secure strong advance bookings for launch events.
• Developed and implemented reservation SOPs, guest protocols, and
confirmation procedures.
• Coordinated with marketing and PR for guest list management during soft
openings and press events.
• Supervised and trained reservations team to deliver premium booking
experiences.
• Designed revenue models for tables, bottle service packages, and event
allocations. Applied upselling strategies to maximize revenue.
• Resolved booking conflicts and last-minute changes effectively.

مجال الشركة:
الضيافة والسكن

ASSISTANT GENERAL MANAGER

سبتمبر 2020 - فبراير 2026

Beirut For Social Development NGO,

بيروت، لبنان

سبتمبر 2020 - فبراير 2026

• Improved data and office systems through digitalization.
• Reduced paper waste by 30% with electronic archiving.
• Streamlined call handling with auto-responder scripts.
• Delivered marketing presentations securing multiple NGO projects.

مجال الشركة:
المنظمات غير الربحية

RESERVATION AND GUEST RELATION MANAGER

أبريل 2025 - يونيو 2025

ACT Restaurant and Bar(Geisha, Opal Room)

دبي، الإمارات العربية المتحدة

أبريل 2025 - يونيو 2025

• Led the development and execution of the reservations strategy for a high-end nightlife venue, significantly boosting operational efficiency.
• Introduced innovative booking systems that optimized the reservation workflow, resulting in enhanced guest satisfaction.
• Established a detailed VIP database, strengthening connections with high-value clients and improving loyalty.
• Designed and implemented reservation SOPs, guaranteeing a flawless and unforgettable guest experience.
• Partnered with marketing, PR, and entertainment teams to elevate brand visibility and drive guest engagement.
• Focused on continuous improvement, leveraging guest feedback to refine operations and enhance service delivery.

مجال الشركة:
الضيافة والسكن

ASSISTANT RESERVATION MANAGER

أكتوبر 2021 - يناير 2025

7Management,

دبي، الإمارات العربية المتحدة

أكتوبر 2021 - يناير 2025

• Implemented customized reservations system with table maps, spend rules,
and VIP profiles.
• Built VIP, influencer, and promoter database to drive event attendance.
• Developed SOPs for reservations, confidentiality, and VIP arrivals.
• Established dynamic pricing and table minimums for peak periods.
• Upsold premium experiences including private booths and bottle service
upgrades.
• Monitored occupancy and turnover to maximize covers and average spend.
• Produced weekly and monthly performance and revenue reports

مجال الشركة:
المطاعم وخدمات الطعام

BRANCH MANAGER

مارس 2019 - يناير 2020

Liban Post,

بيروت، لبنان

مارس 2019 - يناير 2020

• Increased branch visibility through community initiatives.
• Led customer relations and staff performance coaching.
• Promoted sales-driven culture to boost customer loyalty.
• Reduced hiring costs by 35% through optimized recruitment strategies.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
الإدارة

CALL CENTER TEAM LEADER

سبتمبر 2017 - نوفمبر 2019

Teleperformance,

بيروت، لبنان

سبتمبر 2017 - نوفمبر 2019

• Led a customer service team in a fast-paced call center, significantly boosting operational efficiency and guest satisfaction.
• Analyzed performance metrics to identify areas for continuous improvement in reservation processes, resulting in streamlined operations.
• Mentored and developed team members to provide outstanding service, cultivating a culture of excellence and accountability within the team.
• Maintained rigorous quality assurance standards, consistently surpassing client KPIs and enhancing overall guest relations.
• Collaborated with cross-functional teams to optimize operational workflows, ensuring seamless guest experiences from reservation to service delivery.
• Championed initiatives that improved team morale and engagement, leading to higher retention rates and a more motivated workforce.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

EXECUTIVE ASSISTANT

فبراير 2015 - نوفمبر 2016

United Nations Development Programme,

بيروت، لبنان

فبراير 2015 - نوفمبر 2016

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
إدارية

التعليم

Lebanese International University

يناير 2018

يناير 2018

بكالوريوس، Computer Science

لبنان

المعدل التراكمي (نقاط): 3.25 من 4

المعدل التراكمي (نقاط): 3.25 من 4

Skills

Data Analysis
Expert
Data Analysis
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Leadership
Expert
Leadership
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Guest Relations
Expert
Guest Relations
Expert
UPSELLING
Expert
UPSELLING
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COST ALLOCATION
Intermediate
COST ALLOCATION
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COORDINATING
Expert
COORDINATING
Expert
GUEST RELATIONS
Expert
GUEST RELATIONS
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Multi-Tasking
Expert
Multi-Tasking
Expert
Critical Thinker
Expert
Critical Thinker
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
DYNAMIC APPLICATION SECURITY TESTING DAST
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الفرنسية

متوسط

التدريب و الشهادات

الشهادات
Certification in Excel
CCNA 1, 2, 3
PHP Level 1
Certification in Excel
CCNA 1 , 2, 3
PHP Level 1
Certification in Excel
CCNA 3, CCNA 2, CCNA 1
PHP level 1