HR & customer service coordinator
YMY agency
Total des années d'expérience :2 years, 8 Mois
Screening, shortlisting, and contacting candidates for interviews.
Maintaining all HR database and employee records up to date.
Handling customer inquiries and providing accurate information about our products/services.
Assisting customers in resolving issues, complaints, and concerns with professionalism and empathy.
Processing orders, returns, and exchanges efficiently and accurately.
Maintaining thorough records of customer interactions and transactions.
Collaborating with cross-functional teams to ensure seamless customer experiences.
Identifying opportunities for process improvements to enhance customer satisfaction.
Processing annual and sick leaves as per the attendance procedures. Maintain employees' files and keep them updated. Follow up on the filing system and on the archive of the company's' files. Pay slip and Payroll.