Total des années d'expérience: 16 Années, 4 Mois
décembre 2017
A janvier 2020
Technical Assistant to Managing Director
à El Kasrawy Group
Lieu :
Egypte - Le Caire
• Manage appointments calendar.
• Create presentations, prepare monthly expense report and other operational
reports.
• Compose and prepare the confidential correspondence.
• Arrange the travel plans, itineraries and agendas including flight, hotel and car
rental.
• Organize events and conferences.
• Communicate directly on behalf of the (CEO&MD), with Board members, donors,
Foundation staff, and others.
• Researches, prioritizes, and follows up on Market issues and concerns addressed
to the (CEO& MD), including those of a sensitive or confidential nature.
• Provide a bridge for smooth communication between the Executive’s Office and
internal departments.
• Implementing and maintaining procedures/administrative systems.
• Oversee the Executive's Office operation.
• Create presentations, prepare monthly expense report and other operational
reports.
• Compose and prepare the confidential correspondence.
• Arrange the travel plans, itineraries and agendas including flight, hotel and car
rental.
• Organize events and conferences.
• Communicate directly on behalf of the (CEO&MD), with Board members, donors,
Foundation staff, and others.
• Researches, prioritizes, and follows up on Market issues and concerns addressed
to the (CEO& MD), including those of a sensitive or confidential nature.
• Provide a bridge for smooth communication between the Executive’s Office and
internal departments.
• Implementing and maintaining procedures/administrative systems.
• Oversee the Executive's Office operation.
novembre 2015
A juin 2017
Assistant Director of Hospitality
à Meeras Holding (Diwan Dubai)
Lieu :
Émirats Arabes Unis - Dubaï
• Oversee functions standards with maintain, improves staff morale and engagement.
• Oversee all event budgets, provides cost-analysis, forecasting information for Campaign Planning and Strategy.
• Lead by example, build morale, motivates and set the highest standard of service excellence among team members.
• Interview, help in hiring of new employees and discipline action, assist in the termination of employees.
• Implement policies and procedures to improve efficiency and service levels.
• Understand and enforce all Safety & Security policies.
• Oversee all event budgets, provides cost-analysis, forecasting information for Campaign Planning and Strategy.
• Lead by example, build morale, motivates and set the highest standard of service excellence among team members.
• Interview, help in hiring of new employees and discipline action, assist in the termination of employees.
• Implement policies and procedures to improve efficiency and service levels.
• Understand and enforce all Safety & Security policies.
juillet 2013
A octobre 2015
Front Office Manager
à Armada Blue Bay Hotel – Pre-Opening
Lieu :
Émirats Arabes Unis - Dubaï
• Maintain Front Office daily operation and forecast.
• Train, and support Front Office team.
• Handle complaints and provide accurate customer service.
• Maintain Crisis Management Plan and Troubleshoot emergencies
• Prepare and monitor front office budget and capex
• Create and maintain company’s policies and Procedure
• Train, and support Front Office team.
• Handle complaints and provide accurate customer service.
• Maintain Crisis Management Plan and Troubleshoot emergencies
• Prepare and monitor front office budget and capex
• Create and maintain company’s policies and Procedure
mars 2011
A juin 2013
Guest Relation in Charge
à The Ritz-carlton Doha
Lieu :
Qatar - Doha
juin 2009
A février 2011
Manager on Duty
à Fairmont Heliopolis & Towers
Lieu :
Egypte - Le Caire
février 2006
A mai 2009
Front Office Supervisor
à Semiramis Intercontinental
Lieu :
Egypte - Le Caire
novembre 2003
A janvier 2006
Assistant Marketing Manager
à Dar alfouad Hospital
Lieu :
Egypte - Le Caire
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