Customer service
M.H Alshaya
Total years of experience :3 years, 9 Months
• Providing customer service at the cash point
• Collecting customer’s data to update their profile in the systems
• I provided excellent level of customer service through calling the customers who reserved items to come collect them.
• Recording all daily call in a daily tracker
• Advising customers on the exchange and refund policy and assisting them if need be.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues using the company’s policy.
• Follow-up on customer inquiries not immediately resolved.
• Ensuring our customer has the best of services.
• I also handled administration work at the back office (responding to mails and printing and filing daily sales, weekly and monthly reports.)
• Receiving and redeeming gift vouchers from the mall and other M.H Alshaya stores during promotions and sale.
• Merchandising the store, ensuring the store is clean and tidy.
• Ensuring every customer leaves happily satisfied and that business runs smoothly
• Answering phone calls.
• Contacting customers (policy holders)
• Tele-marketing(Finding new customers )
• Making schedules for new policy holders.
• Writing correspondence
• Filing documents and reports
• Managed the office daily businesses (office Manager).
• Presented reports and plans to Senior Operations Manager as required.
• Executing the business plan on a daily basis
Ensuring employment issues are dealt with as required, including all disciplinary and grievances in line with business policies and procedures
Managed teams in terms of their professional development and supporting the succession planning processes
• Web Design, Desktop Publication and Networking.
• Copy Editor of the government website and other clients.
• Was a participant team member for a project of installing Fibre Optic Cable to replace Copper wire in Uganda, organized by Bankshire and Uganda Telecom.
• Was a participant team member assigned to upgrade the security Systems of the airport for the preparations of the Common Wealth Heads of Government Meeting in 2007, organized by Entebbe Airport Authorities.
2005-2008: Attained a Bachelor Degree in Information Technology at Islamic University in Uganda.
2005-2007: Studied Cisco online and attained certificate in CCNA 1-4
2002-2003: Attained a Diploma in Management Information System at the WAVCO College
2001-2002: Studied Foundation Diploma at the WAVCO College and attained certificates in Microsoft office and programming languages.
1997-2000: Muthale Girls Secondary School for my O' level and attained Kenya Certificate of Secondary Education (KCSE)