Senior Sales Associate
Kidzania Kuwait (M.H Alshaya)
Total years of experience :8 years, 6 Months
2017-2018
•Grand Avenues Mall, Kuwait
•Maintain and enhancing the image of the brand/work environment.
•Comply to the Company, Brand and Industry partners policies.
•Deliver the safety and security policy to protect the customers, company, brand interest.
•Involved in Creation, Revision and Implementation for Standard Operating Procedures (SOP) document for the department.
•Point of Contact (POC) in specified department for park operation concerning 144 staffs.
•Involved in Retail Sales Department annual Stock taking.
Support and Mentor new employees.
•Organize and keep training attendance and other related records.
•Prepare educational material such as module summaries, videos etc.
•Monitor employee performance and response to training.
Avenues Mall, Kuwait
•Prepares for customer inquiries by studying products, services, and customer service processes.
•Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
•Records customer inquiries by documenting inquiry and response in customers' concern.
Producing sales through Showroom sales, Mall displays and phone-inquiries.
•Reporting and meeting sales target monthly.
•Supervised and trained new agents through product knowledge enhancement training.
•Advising customers about delivery process and after sales service.
•Recording orders and sales details to the sales office.