Trainer
MKM Commercial Holdings
Total years of experience :15 years, 5 Months
•Training employees in the language for better performance thus resulting in improved sales.
•Coordinating with various business units to design programs specific to their needs
•Designing new programs to meet individual and business needs that arise
•Conducting Training Needs Analysis for various sectors to judge what will best work for the specific department
•Producing training materials for in-house courses
•Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
•Conducting interviews and language proficiency tests for prospective employees
•Was part of the school's editorial board for the annual school magazine, VISION.
•Coordinated and supervise all activities for students related to English as a subject.
•Provided feedback to team of teachers about their work.
•Acted as the medium for communicating needs and grievances of the team of teachers and students to Senior Level Management Team.
•Recommended recruitment of teachers after observing their lessons
•Performed administrative activities - such as managing a team of 25-30 members, thereby maintaining a daily check on their performance, providing feedback on a weekly basis and monitoring their calls.
•Trained new recruits on the product (HSP); prepared training manuals and power point presentations to aid in the process
•Interacted with computers - used computers and computer systems (including hardware and software) to prepare training manuals for the new recruits, set up functions, enter data, or process information related to the process and the agents.
•Communicated with supervisors, peers or subordinates - providing information by telephone, in written form, e-mail or in person
•Established and maintained interpersonal relationships - developing constructive and cooperative working relationships with others
•Attracted potential customers by answering product and service questions; suggesting information about other products and services.
•Met client parameters like Customer Satisfaction, Accuracy, Call Handling Time, and Quality.
•Recommended potential products or services to management by collecting customer information and analyzing customer needs
Specialized in English, History and Needs of the Special Child
