Continual Service Improvement (CSI)
Global Knowledge
Total years of experience :23 years, 3 Months
* Working with the employees through different departments in order to develop a certain set of Policies, Procedures and Cycles among three regions (KSA, UAE, and Egypt).
* Working on consolidation of the instructors evaluations to generate a set of different customized reports for MEA Countries’ Managers.
* Weekly generate Training Courses Evaluations.
* Quarterly generate Evaluation Reports for (Instructor - Course - Environment).
* Review & Approve Students Re- attendance.
* Receive, Evaluate & Review Delegates’ feedback through mails which is sent by Customers directly to QA mail.
* Follow up Local QA Representative Feedback for Trainees’ Complaints and Actions Taken.
* Responsible on handling IT Training Plan for Petroleum and Banking Sectors.
* Set meetings with HR & IT Managers to discuss and support their training plan requirements for their employees.
* Sending IT training courses proposals including Courses fees & Schedule to customers.
* Update the customers with the new IT Training courses by sending mail shots and courses contents.
* Asses delegates’ training requirements by arranging meetings between our Instructors, Program Managers and the trainees to adjust the suitable training plan.
* Ensuring optimum trainees satisfaction with our training services.
* Opening new accounts (Clients).
* Provides support to sales team members in strategic accounts.
* Achieving the sales targets of GK full product range.
* Prepare and submit a weekly sales report & Pipeline.
-Responsible for installation PHILIPS PABX Systems.
-Responsible for Regular Maintenance for PHILIPS PABX Systems.
-Interface with Fidelio system.
-Responsible on installation Philips & Siemens PABX Systems.
-Regular visits to the sites for maintenance.the Systems.
-Connectting Remotely for maintenance and troubleshooting the systems.