Mariana Calin

Hotel Receptionist, 2010-2012
Coandi Hotel, Arad

Responsibilities
• Welcome and greet guests with great courtesy
•Manage room reservations using a computerized reservations system
•Address guests concerns and special requests in a professional and personable manner
•Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
•Help guests with their things including luggage and other valuables
•Get transport for customers and reservations in local restaurants
•Answer telephone calls and transfers these to guest rooms
•Take and relay telephone messages for hotel guests and others
•Prepare bills, handle and process checkouts, take payments
•Manage the hotels business center and other units if necessary
•Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
• Deal with complaints and problems
•Answer queries of guests about various information and services of the hotel
•Do other administrative and hospitable functions assigned from time to time

Hotel Receptionist, 2008-2010
Gio Hotel, Arad

Responsibilities
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
•Check out departing guests using the hotel's accounting system.
• Taking payment from guests in the form of cash or credit cards.
•Answering telephone inquiries promptly & professionally & transferring calls on.
• Being a point of contact for guests should they have any queries.
• Arranging for brief tours of the hotels rooms and facilities.
• Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
•Operating switchboard and directing calls appropriately.
•Dealing with and resolving customer complaints.
• Checking function sheets.
• Managing group bookings for conferencing, the restaurant and accommodation.
• Keeping up to date on all hotel products, services, pricing & promotional offers.
• Completing the night auditing procedures with accuracy and attention to detail.
• Maximise sales revenues through up selling and marketing programmes.
• Provide information and literature about the hotel in person and via telephone.
• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift.

Hotel Receptionist, 2006-2008
Roberto Hotel

Responsibilities
•Welcome and greet guests with great courtesy
•Manage room reservations using a computerized reservations system
•Address guests concerns and special requests in a professional and personable manner
•Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
•Help guests with their things including luggage and other valuables
•Get transport for customers and reservations in local restaurants
•Answer telephone calls and transfers these to guest rooms
•Take and relay telephone messages for hotel guests and others
•Prepare bills, handle and process checkouts, take payments
•Man the hotels business center and other units if necessary
•Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
•Deal with complaints and problems
•Answer queries of guests about various information and services of the hotel
•Do other administrative and hospitable functions assigned from time to time