Assistant Manager Operations
United Nations Humanitarian Air Services
Total years of experience :19 years, 8 Months
- Monitor and ensure licenses and permit validity for 30 crew members and 6 aircraft.
- Implement the core processes with accountability for the overall department performance, maintaining 100% management satisfaction.
- Verify movement messages from the field and update details of +5800 flown hours on the online Aircraft Utilization reports (AUR).
- Produce and maintain daily, weekly, and monthly production and process reports with 100% accuracy.
- Orchestrated the Operations Library, optimizing data organization and implementing advanced search functionalities, resulting in a 40% reduction in time spent locating critical operational information.
- Analyzed and evaluated action claims against established guidelines, identifying and rectifying discrepancies, leading to a 20% reduction in errors.
- Receive and process requests for support services from offices in the station and liaise with procurement, human resources, administration, finance, and other units of the Regional Office to fulfill all requests.
- Spearheaded the coordination of periodical external audits, ensuring compliance with regulations and driving continuous process improvement initiatives; achieved a 100% audit success rate.
- Facilitated communication and collaboration with government authorities, suppliers, donors, and external stakeholders, ensuring alignment of objectives and effective resource allocation.
- Delivered high-quality customer services by responding to +200 flight booking inquiries daily via email and phone.
- Dispatched final flight manifests with 50 members of the Ethiopian Airlines team check-in team leaders, and interline staff.
- Supervised ET staff at the check-in counter to ensure all the required travel documents are valid and in place.
- Investigated and addressed passenger complaints and claims, including those related to expired PCR test certificates, and collaborated with authorities to resolve issues, resulting in a 20% reduction in travel disruptions.
- Administrated registration process for +3000 register annually, verifying +90, 000 beneficiaries' records.
- Trained and coached 20 data management staff on aspects of using database systems, managing targets, and quality checks for data entry, and verification.