Customer Service and Sales Representative
Teletech
مجموع سنوات الخبرة :12 years, 6 أشهر
Telecommunications involves all service that make up video, Internet and voice communications. The industry once dealt entirely with wired, or land line, communications. In addition to that are specialized services, such as cable, satellite, wireless and Internet communication services under the telecommunication umbrella.
As a Customer Service Representative we manage customer emergency assistance, explaining the details of bill (usages billed and unbilled, regulatory charges, taxes, prorated charges), basic troubleshooting for handset, up sell new product and servi