Assistant Manager
Burj Al Arab Hotel
Total years of experience :26 years, 6 Months
PURPOSE/SCOPE
A dedicated resource to manage retail and leasing administration and operations.
RESPONSIBILITIES- BRANDING, MARKETING AND SUPPLIERS
Negotiate contracts with vendors relating to product pricing, quality, goods logistics and vendors support.
Responsible in buying and coordinating with suppliers on product specifications such as design, color, logo, branding and packaging, quality control from sampling stage to final product.
Use effective forecasting and strategic planning to ensure the sale and profitability of products lines, or services by undertaking relevant market research study, analyze data relating to business developments and market trends then formulate and direct marketing plans accordingly.
Attending exhibitions and other events for networking to establish new sources.
Monitor the flow of work and retail stocks within the department to ensure efficient process flow and achieve key deadlines where required.
Supplier evaluation and screening.
Stock review and product evaluation.
Responsible in SOP set up and monitoring.
Responsible in all procurement and logistics.
Coordinates with other retail shops across Jumeirah Hotels.
RESPONSIBILITIES- FINANCIAL, SALES AND LEASING
Processing and follow ups of Supplier payments.
Facilitate the budget planning process by gathering sales report and expenses history and developing an understanding of budget factors, including customer flow and departments expenses providing analysis of the financial forecasts.
Evaluate budget, expenditures, research and development appropriations, and return-on-investment and profit-loss projections during product development.
Revenue, profit, cost and expense review and management.
Overseeing storekeepers inventory, variance reports and resolving issues to ensure that the department is within its minimum cost monthly and supplier payments are made accurately.
Develop pricing strategies with consideration to balancing company/departmental objectives, customer satisfaction and market competitiveness.
Ensure all pending payments are properly accrued and processed each month.
To keep track record of the daily revenues and provide analysis and forecasts on a weekly and monthly basis.
Sales calls to in-house guests of the hotel and overseas customers.
In charge of retailers/ lease holders within Burj Al Arab.
Attends to Lease queries and undertakes site visits with potential lease holders.
Monitor and upholds department and general hotel security in respect of the controlled issuance of pass, door and safe keys together with associated storage areas to Retail and Burj Al Arab Retail tenants and suppliers.
RESPONSIBILITIES- GUEST SERVICES AND GENERAL ADMINISTRATION
Undertakes necessary action and implements ideas to improve sales and eliminate issues.
Assists in smooth running of the operation, resolving issues if any and maintain clear line of communication whilst managing entire Retail office.
Customer Relationship and complaint management.
Manages the requirements of colleagues relating to training, career development, career counselling and course it through the right channels, if necessary.
Assigns work to supervisory support staff based upon work load capacity and ability.
Ensure that an efficient hard copy filing system is maintained to maximize efficient document retrieval, traceability and final archiving.
Overseas hiring, training, and performance evaluations of sales staff and oversee their daily activities.
RESPONSIBILITIES
Cooordinating follow-ups and responses of all incoming correspondences highlighting matters requiring urgent action.
Check Regional Director electronic mail system and ensure response is made where required.
Preparation of daily reports from all hotels and any other reports as requested by the Regional Director - Engineering.
Maintain an up-to-date comprehensive filing system ensuring correspondence is filed and old correspondence/files cleared out on a regular basis.
Drafting and release of meeting minutes, memos, reports and agendas, follow up on action points.
Manage an efficient and effective trace system for the Regional Director - Engineering to ensure action is taken at the appropriate time.
Arrange regular meetings as advised by the Regional Director - Engineering which also includes notification of date, time and venue to all attendees and advising of any changes.
Ensure all files/presentations are prepared with the most relevant information for the meetings attended by the Regional Director - Engineering
Organize the Regional Director - Engineering diary ensuring enough time for each meeting and keeping, informed of appointments scheduled along with any changes.
Handle all travel arrangements required by the Regional Director - Engineering, both on business and personal basis, and ensure that travel forms/claim expense forms are raised, signed and processed as required.
Coordinate induction visits for newly-appointed colleagues.
PURPOSE/SCOPE
To ensure that the planning, coordinating, administration as well as communications and information functions and duties of the Administration are carried out in a professional, discreet, exact and prompt manner in accordance with the expected standards
RESPONSIBILITIES
Ensure that all administration work processes carried out by the administration function are of high professional standard and in accordance with ISO 9001-2000.
Ensure that a high degree of confidentiality is maintained and where appropriate strict security is observed for ‘private and confidential’ status documentation and information.
Assign work product to administrative support staff based upon work load capacity and ability.
Monitor the flow of work within the administration function to ensure efficient process flow and achieve key deadlines where required.
Monitor support staff performance, report on resource effectiveness and where appropriate request additional resources and / or identify additional training requirements.
Ensuring QMS file referencing system is strictly implemented and files are kept in shared area and updated regularly.
Ensure that Attend the departments weekly meeting and assist workload of Director of Development on leave.
Conference room booking and Business travel arrangements.
Ensure that all staff handles telephone calls in a prompt and professional manner and that where necessary messages are carefully recorded and delivered promptly.
Ensure all daily incoming correspondence is stamped and copies issued to all relevant team members.
Ensure that the office environment complies with current Dubai Municipality and Civil Defense health and safety regulations.
Ensure that an efficient hard copy filing system is maintained that will maximize efficient document retrieval, traceability and final archiving and issuance of complete transmittals are done.
Monitor the general housekeeping and the general security of the office in respect of the controlled issuance of door, gate and safe keys together with associated storage areas.
Performing IT and/or specialized office support work.
Word processing of all correspondence and reports of the Office.
Preparation of Annual Holiday arrangements/schedule for Development Directors.
Attending departmental weekly meeting and preparing the minutes for distribution.
Keeping the Vice President of Development - Technical Services, Development Directors and Regional Director of Engineering informed of appointments and meetings scheduled.
RESPONSIBILITIES
Completing the standard letters, proposals and contracts on behalf of the team.
Supervising.and maintaining client account information on the operation system.
Appropriate filing of all documents relating to the department and client related correspondence.
Responsible in updating of files and announcements on the intranet.
Handling incoming correspondence and distribution of all
documents and all relevant information to other departments.
Responds to general inquiries and redirecting such, if required to appropriate Sales Manager.
Ensures that trace system are up to date to enable tentative and definite events and meeting bookings to be easily traced when necessary.
Managing the overall administration of the department in the absence of the administration manager.
Coordinates with other departments to meet the guests and/or client needs and inquiries.
Responsible in requisition of office supplies of the department.
RESPONSIBILITIES
Studies and evaluates the operations procedure in order to suggest corresponding improvements to the Coordinator.
Responsible in placing, checking and follow-up of work orders for the reception and the entire club.
Records and file daily transactions and reports on the records books.
Updating and filing of all departments records.
Attending to guests’ registration procedure and reservations using the Baron Booking System, promptly and carefully entering guests’ data in the computer.
Demonstrates thorough knowledge of basic cashiering, proficient in cash handling, book keeping and cash transfers including but not limited to checking and monitoring cash floats.
Handling guests’ complaints, inquiries as well as messages and communication needs accurately, promptly and professionally.
Demonstrates in-depth knowledge of all the products and services of the health club and the resort as a whole to be able to sell these products and services to the guests and members.
Responsible in establishing and maintaining good guest relations and rapport.
Assists in building efficient team of employees by ensuring good relationship with all colleagues to maximize team spirit and cooperation for the good of the department and the hotel which also includes orientation, trainings and show around to newly hired staff and cross trainees.
Responsible in taking minutes of monthly meeting as well as preparation of the meeting report.
Handling telephone inquiries and bookings.
Assists in promoting the club’s membership and services to guests, ensuring that guests and members adhere to the clubs’ rules and regulation.
RESPONSIBILITIES
Records daily requisitions on the record book.
Reports lost and found and submit incident report to the Manager.
Responsible in completing documents/ controls reports for duty.
Studies and evaluates operational procedure and make corresponding suggestions to the Manager.
Provides departmental orientation to newly hired staff.
Responsible in updating, maintaining guests’ records and history ensuring that all details are accurate and all information pertaining to the guests’ medical history has been carefully taken note of.
RESPONSIBILITIES
Meeting with interested investors to discuss investment details and/ or signing of contracts/documents and other legalities pertaining to the acquisition or sale of shares.
Demonstrates thorough knowledge of business letter preparation and drafting.
Responsible in developing and maintaining key accounts.
RESPONSIBILITIES
Conducts recruitment and final interview to marketing staff.
Provides regular trainings to marketing and sales executives.
Responsible in building, coordinating, motivating and leading a team of sales staff, consistently focusing on delivering optimum sales result.
Responsible in monitoring sales performance of the marketing and sales staff to achieve sales targets.
Responsible for securing and maintaining new and existing clients as well as planning, establishing, implementing and ensuring the proper execution of policies and procedures.
Closely coordinating with the VP and channel managers of retail banking group in formulating an up-to-date marketing strategies and setting-up of marketing plans for newly launched bank products and services to achieve maximum sales result.
Preparation and analysis of weekly and monthly Sales Reports.
Researching for potential new clients and developing new accounts.
Trains and demonstrates highly effective telemarketing and product presentations.
RESPONSIBILITIES
Marketing and direct selling of retail products of the bank.
Assisting and assessing of applicants documents.
Responsible in formulating and implementing sales and marketing strategies.
Preparation and follow-up of proposal letters.
Responsible in maintaining existing clients and soliciting new accounts.
RESPONSIBILITIES
Responsibilities include handling cash and check transactions, withdrawals and other bank transactions.
Responsible in preparation, delivery and distribution of corporate clents payrolls.
Preparation of daily bank transaction reports and basic cashiering.