Marketing Executive
Al Tair Inspection Services
Total years of experience :11 years, 8 Months
• Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy or retain product or service by following a prepared script to give product reference information.
• Documents transactions by completing forms and record logs.
• Maintains database by entering, verifying, and backing up data.
• Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
2012
Source / Generate merchant base
Make sales calls to new and existing client and manage corporate account of clients
Develop Sales Proposal
Present Sales Contract
Negotiate with clients
Provide summary of merchant calls/reports on an agreed schedule (or on request)
Prepare, monitor and maintain sales report
Respond to merchant/clients inquiries and concern via phone, e-mail or in person
Ensure customer service satisfaction and good client relationships
Submit signed MOA and other documents that maybe needed as part of the deal contract
Monitor market condition, product development and activities of other e-commerce platform
Answer general questions about the company and efficiently respond to all client inquiries regarding the services offered by the company in a courteous manner
Follow-up delivery of items ordered by the customers
Review clients’ unsettled accounts and undertake supplementary follow-up about their transaction
Update the transaction record of customers especially their payment records
Prepare the daily End of the Day Report
Identify, research, and resolve customer issues using the computer system and prepare email report of customer concern
Complete call logs and reports
Coordinate with merchants/partners
Recognize, document and alert the supervisor of trends in customer calls
• Using a variety of software packages, such as Microsoft Word, Outlook, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;
• Devising and maintaining office systems;
• Booking rooms and conference facilities;
• Using content management systems to maintain and update websites and internal databases;
• Attending meetings, taking minutes and keeping notes;
• Liaising with staff in other departments and with external contacts;
• Ordering and maintaining stationery and equipment;
• Sorting and distributing incoming post and organising and sending outgoing post;
• Liaising with colleagues and external contacts to book travel and accommodation;
• Organising and storing paperwork, documents and computer-based information;
• Photocopying and printing various documents, sometimes on behalf of other colleagues.
• Prepare daily Sales Orders, Purchase Orders, Statement Of Accounts
• Ensure and maintain all items in the inventory are in the system
• Perform administrative work such as sending and receiving fax messages, responding to clients’ inquiries and requests
• Answer general questions about organization
• Prepare and release checks to suppliers
• Order and maintain office supplies
Collect payments on past due bills.
Create a list of people who have not made payments.
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Record new commitment to repay debt.
Send statements of delinquencies to credit bureau.
Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Purge records if debt has been satisfied.
Report satisfied debts to credit bureaus.
Follow federal and state laws dealing with debt collection.
Print reports for management.
Purge records from deceased people.
, 2009 EDUCATION