Client Relations Manager
Ashi Studio
Total des années d'expérience :15 years, 1 Mois
Tasks and responsibilities:
•Receive client orders and perform constant follow up to ensure the client is satisfied.
•Coordinate with the production team
•Coordinate with the sales team
•Coordinate with the General manager and CEO to achieve set goals.
•Solve problems with clients and make sure to create a long lasting relationship with them
•Coordinate with suppliers and outsourcers.
•Take care of the logistics (DHL, travel arrangements)
•Prepare weekly reports and compare the sales performance,
•Attend client fittings, meet them, engage into conversation and get to know their interests.
Store Shoe Expert and after sales service manager:
Tasks and responsibilities:
•Provide exceptional selling service relative to the brand standards.
•Creating customer relationships to gain customer retention.
•Achieve monthly targets and high rates in cross selling & SPT.
•Manage shoes stocks
•Train the team on new arrivals(Seasonal inspirations and quality)
•Challenge the team to boost up sales.
•Visual Merchandising for the shoes area.
•Select the collection ordered for Beirut store.
•Implementing weekly inventory and stock count.
•Perform manual reparation for client products.
•Take care of logistics for the repairable items.
Tasks and responsibilities:
•Cash responsible(opening and closing)
•Preparing daily reports.
•Data Entry
•Assisting the sales team whenever needed.
•Follow up with the clients (Special orders, reservations and Information).
•Scheduling weekly meeting with the store manager.
Tasks and responsibilities:
•Responsible of the cash.
•Assisting and guiding customers when needed.
Tasks and responsibilities:
•Assisting the accountant (preparing accounting reports, invoicing).
•Data Entry (Customer profiles).
•Preparing the payrolls.
•Phone call operator.
courses: Lebanese Official High-school certificate (Socio-Economic)