Marie Gail Matias

Handling and monitoring all warranty claims and concerns/issues for all our branches and partners in GCC countries.
Responsible in sending reports/figures every cut off for each brand of our claims to our finance department.
Prepares reports as may be required by superior and other departments.
Prepares ready sets units to be scheduled for delivery and handling over to the respective delivery teams to our logistics department.
Receiving and booking of units with customer details through our system (pick up service items coming from dealers.
Provides constant feedback to assistant manager especially in matters relating to issues that requires decision making or immediate solution.

18, 2013

Handling and monitoring all warranty claims and concerns/issues for all the branches in UAE and to be submitted to Samsung Gulf.
Responsible in sending reports for our finance department and Samsung head office with regards to warranty claims. Prepares reports as may be required by superior and other departments.
Prepares ready sets units which is scheduled for delivery and handling over to the respective delivery teams.
Receiving and booking of units with customer details through our system for dealers units.
Responsible on calling, emailing and sending sms to the customer for the estimate/quotation and for the status of their units.
Responsible on calling, emailing and sending sms to the customer for the estimate/quotation and for the status of their units.
To ensure that all necessary documents related to the customer transactions such as repair, warranty card, official receipt, purchase accessories, release of units properly signed, issued and furnished to the person concerned.
Entertains and assisting customers who bring their units here in the service center or by phone for repair and ensures that all customers’ queries and concerns are responded to in an accurate and timely manner to maintain good customer relations whether customers come in person or by phone.